What are the responsibilities and job description for the Intake Coordinator (Bilingual Spanish) position at Epic Pain & Orthopedics?
Position Overview
Intake Coordinator is the first contact with our patients, payers, and physician offices. The Intake Coordinator will answer the phones and state what needs to be pre-certified and start the pre-certification process.
Essential Job Functions
Answers incoming calls and retrieves phone mail requests and facsimile requests for authorization
- Obtains information required to complete or initiate the pre-certification process
- Obtains and codes diagnosis and planned procedure(s)
- Performs data entry of new requests for authorization of services
- Assists with returning calls, providing accurate responses to providers and members
- Prepares Utilization Management letters and memos as requested
- Researches returned mail for current addresses
- Participates in monitors and gives feedback to the Internal Quality Committee
- Acts as liaison for customer service and other outside entities as required
- Collaborates with other departments within the organization.
- Utilizes network system to identify network providers
- Identifies areas of potential improvement in work flow
- Collaborates with other departments and serves as a liaison to improve communication and customer service
Experience/Qualifications
BS/BA or equivalent work experience
Two years of office clerical experience
Computer skills
Knowledge of medical terminology and experience with ICD and CPT coding
Good telephone etiquette
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Dallas, TX 75204 (Required)
Ability to Relocate:
- Dallas, TX 75204: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20