What are the responsibilities and job description for the Sales and Customer Service Team Member position at IIM Group?
Our Baltimore, MD based team is expanding — and we’re looking for confident communicators who know how to close a sale to fill a full-time Sales and Customer Service Team Member position. As a Sales and Customer Service Team Member, you’ll represent top-tier telecom clients in a residential sales setting, helping customers get connected while earning commission for every sale you make. If you're goal-oriented and ready to take control of your income, this is the role for you.
As a Sales and Customer Service Team Member, you’ll be the face of our client’s brand, assisting customers with product information, resolving questions, and guiding them through the sales process. If you enjoy working with people and thrive in a goal-driven environment, we’d love to hear from you.
Role Requirements for a Sales and Customer Service Team Member:
- Conduct face-to-face outreach to residential prospects within assigned territories
- Present service offerings in a clear and compelling manner
- Assist customers in selecting appropriate packages based on their needs
- Complete accurate customer enrollments using digital platforms
- Meet or exceed daily and weekly sales goals
- Represent our clients professionally and uphold brand standards
- Participate in ongoing sales training and team development
Qualities That Set You Apart as a Sales and Customer Service Team Member:
- Possess a natural ability to connect with people directly, making them feel heard and valued
- Compassionate listener, always aiming to understand and resolve issues with genuine empathy
- Proactive problem-solver, turning customer challenges into opportunities for positive experiences
- Learn new product information quickly and are eager to become a subject matter expert.
- Maintain a calm and professional demeanor, even in demanding situations, always focusing on solutions
- Detail-oriented, ensuring accuracy and thoroughness in every customer interaction and transaction
- Genuine passion for both achieving goals and providing exceptional support
Get rewarded for what you're worth—this is a commission-only role with unlimited earning potential. High performers consistently exceed the averages listed.
Salary : $48,000 - $60,000