What are the responsibilities and job description for the Server position at IHOP?
Summary:
Provide prompt, efficient, courteous service to all guests. Service includes greeting, seating taking orders, clearing dishes and resetting tables.
Essential Duties and Responsibilities:
- Develop and maintain professional functional working relationships with IHOP Team Members and guests
- Execute the "Server Guidelines to Great Guest Service" per IHOP SOP to ensure a high-quality guest experience.
- Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests and invite them to return.
- Communicate guest food orders and service requests in an accurate and timely manner.
- Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge.
- Comply with SOP methods in regard to guest checks and maintaining cash control.
- Stock and rotate all needed supplies in the service areas and dining room.
- Comply with all federal, state and local regulations as well as the IHOP Safety Manual and SOP health, sanitation and safety guidelines.
- Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
- Perform all cleaning duties according to posted cleaning charts.
- Comply with IHOP uniform and appearance standards per SOP guidelines.
- Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.