What are the responsibilities and job description for the Hotel General Manager position at IHG property?
Holiday Inn Express Flat Rock is seeking an experienced General Manager to lead our team.
Are you a dynamic hospitality professional who thrives in a fast-paced environment and enjoys leading a diverse team to meet key target metrics? Do you maintain a daily focus on providing superior guest service, maximizing revenue generation, and controlling expenses? Do you enjoy mentoring team members to reach their full potential?
We are a local company with multiple properties in the Asheville area. We offer a competitive salary, a full benefits package, and annual bonus based on performance. As GM you will be responsible for all aspects of hotel operations from high-level strategic objectives to the consistent daily focus required to achieve them. If you’re looking for a rewarding challenge, then this might be the opportunity for you.
Key Responsibilities
- Ensure exceptional guest satisfaction and maintain strong guest service scores
- Drive financial performance by achieving budget targets
- Foster a positive work environment focused on teamwork, accountability, and service excellence
- Maintain compliance with IHG brand standards, safety requirements, and operational procedures
- Provide overall leadership and direction for all hotel departments
- Monitor and manage labor costs, departmental expenses, and operational efficiencies
- Partner with the sales team to grow market share
- Lead daily operations while maintaining a visible presence throughout the hotel
Qualifications
- Minimum 2 years of hotel General Manager or Assistant General Manager experience (IHG brand experience strongly preferred)
- Ability to lead by example in a hands-on operational environment
- Strong leadership, communication, and team development skills
- Proven track record of improving and maintaining high guest satisfaction scores
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel management: 1 year (Preferred)
- Hospitality: 2 years (Preferred)
Work Location: In person
Salary : $50,000