Manager, Workplace Experience & Administration

Consult with company management, staff, vendors and contractors for the implementation of facilities operations and services including office relocations, reconfigurations, furniture installations, repairs and maintenance as well as building operations, reception, security and conferencing services. Supervise internal and outsourced personnel such as receptionist, porters, construction contractors, engineers, furniture vendors, equipment repairmen, and suppliers.

Location: Atlanta, GA based role [Dunwoody area]

Onsite Work Schedule: 8:00am – 5:00pm / Monday – Friday

Your day to day

• Oversee front desk / reception, porters, and concierge services including processing company visitors, conference support, and building services.
• Oversees support for company-managed events in the conf. center, training center, building lobby, etc. and acts as main point of contact for department.
• Coordinates / supports. HLG strategic program events.
• Develop maintenance budget and schedules, and implement services in coordination with staff, vendors, and suppliers of facility-related services.
• Occupancy planning and administration of space management software.
• Consult with company management and staff to determine space usage, requirements, and office design. Create and implement space plans to meet organizational needs.
• Manage various projects to include maintenance, relocations, reconfigurations, and construction.
• Facilitate employee and equipment moves with Technology Service, and external contractors.
• Coordinate and facilitate outsourced services (movers, furniture repairs, maintenance engineers, contractors) and monitor work progress and quality to ensure customer satisfaction.
• Develop company facility standards, procedures, policies and processes for inspections, maintenance, and space usage and vendor management. Monitor and report on space usage and availability.
• Conduct regular building and furniture inspections. Recommend service providers and oversee repairs, track progress. Conduct building inspections and determine implementation of maintenance projects, services and improvements within budget.
• Respond to building emergencies (e.g. medical, fire, weather, theft) to ensure the appropriate course of action is taken to protect the company assets and personnel.
• Maintain a consistent, high-quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.
• Compile and analyze information regarding technical issues related to the overall facility and communicate appropriate course of action to appropriate staff.
  
  

Additional Administrative & Financials Support Responsibilities

• Financials: Track capex project spend, purchase orders (POs), invoice approvals, and tracking.
• Oversee sublease statements, checks, wires, and P-Card administration.
• Administration of Lease Files: Maintain executed leases and subleases, abstracts, contacts, and related documentation.
• Communications: Coordinate building communications, facilities management (FM) bulletins, and signage.
• Team Calendars & Communications: Maintain team calendars, manage on-call rotation schedules, and support internal team communications.
• Office Supplies: Oversee ordering, inventory, and vendor coordination for office supplies.
• SharePoint Content Management: Manage and maintain workplace SharePoint site (content, ensuring accuracy, organization, and accessibility).
  
  

What We Need From You

• Bachelor’s Degree or technical institute degree/certificate or an equivalent combination of education and work-related experience.
• 3 to 5 years progressive work-related experience and supervision of contractors and staff associated with facility operations and services, including office relocations, conferencing support, all phases of building maintenance s and furniture systems with demonstrated proficiency and understanding in one or more functions related to the position.
• Shares in responsibility for managing capital expenses and operating expenses
• Demonstrated proficiency in implementing and supervising moves, repairs and maintenance.
• Demonstrated knowledge and understanding of building infrastructure (operating systems including HVAC, UPS, electrical, plumbing, etc.) and single line drawings to effectively interpret and diagnose building issues.
• Demonstrated understanding of office furniture systems, videoconferencing systems and A/V systems with a basic knowledge of computer hardware, software and networking systems.
• Demonstrated knowledge of OSHA regulations, state and local building codes.
• Demonstrates clear, concise, and succinct communication skills, including adapting both verbal and written communication to the needs and level of the user.
• Understand building systems to make appropriate decisions affecting the safety, security and productivity of the employees and work environment.
• Evaluate the costs, services and performance of various suppliers to ensure delivery of high quality and cost effective services to the organization.
  
  

Location – Atlanta, GA [Dunwoody]; Onsite: 8:00am – 5:00pm / Monday – Friday; No remote

The salary range for this role is $70,000.00 to $110,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.