OS&D Associate

Job Summary

The Overage, Shortage and Damage (OS&D) position is responsible to document and research all

receiving discrepancies. Coordinates with Purchasing and Accounting to resolve product discrepancies

in compliance with Good Manufacturing Practice (cGMP), Inventory and Safety procedures.

Job Expectations

• Research product discrepancies found during the receiving process
• Accurately documents receiving discrepancies in WMS
• Coordinate with Purchasing and Accounting to resolve discrepancies
• Monitor status of discrepancies to ensure timely resolution
• Coordinates Return to Vendor shipments
• Required to communicate and assist staff with issues receiving product into the system
• Ensure that all care is provided with respect to customer, client and co-workers’ rights
• Ensure a safe and clean work environment  Maintain confidentiality  Adheres to cGMP training and guidelines
• Adhere to work schedules in completing and performing assigned tasks
  
  

The duties and responsibilities described above may provide only a partial description of this position.

This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Required

Knowledge, Skills and Abilities:

• Requires knowledge of inventory management procedures and general warehousing practices
• Ability to provide guidance and direction
• Must be detail oriented, organized, accurate and thorough  Effective English verbal and written communication skills
• Independent Self Starter/Team Player  Must have strong problem solving skills
  
  

Experience Requirements

Generally requires a minimum of (6) months to three (3) years of receiving clerk and general warehouse experience.

Education Requirements

High School Diploma or a combination of education and equivalent work experience.

Equipment Knowledge

• Microsoft proficiency (WMS) system
• May be required to operate material handling equipment, including pallet jacks, forklift, etc.
  
  

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound

judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to

escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met

by a Team Member to successfully perform the essential functions of this job. While performing the

duties of this job, the Team Member is regularly required to talk and hear. The Team Member is

frequently required to stand, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to store materials throughout the work day. The Team Member may occasionally lift or move materials and products up to 60 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions
• Company uniforms, closed-toed shoes, casual work environment
• Warehouse environment, may be required to wear safety equipment
• Ability to work extended hours as required
  
  

Staffing Agency Submission Notice

iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About IHerb

iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180 countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a Passion For Wellness And a Mind For Innovative Solutions, IHerb Team Members Share a Vision For a Healthier World That Drives Them Each Day. Our 5 Shared Values Unite Our Global Team

Focus on the Customer

• Empower Our People
• Be Entrepreneurial & Pivot Quickly
• Embrace Diversity & Inclusion
• Strive for Simplicity
  
  

IHerb Benefits

At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.