Technical Implementation Analyst

SUMMARY

The Technical      Implementation Analyst is responsible for ensuring the successful deployment of assigned product builds to include new integrations and platform enhancements. This role serves as a liaison between external partners, development, internal stakeholders, and various cross-functional support teams, translating strategic business needs into product epics. Day-to-day coordination and product documentation are crucial aspects of this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute product implementations and coordinate post-launch support
• Gather, analyze, and document product requirements and functional needs as part of the product epic
• Manage risks, dependencies, and issues, and proactively report roadblocks to management
• Coordinate implementation timelines, milestones, and deliverables across cross-functional teams
• Act as a key point of contact during all phases of product implementation
• Validate product acceptance criteria is met via user acceptance testing (UAT) and gain stakeholder approvals
• Provide training documentation, release notes, and knowledge transfer to external partners and internal teams
• Ensure product implementations follow company standards, best practices, and compliance requirements

REQUIREMENTS 

• 2–5 years of experience in product implementation, business analysis, consulting, or a similar role
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills with the ability to tailor communication based on the intended audience, from technical developers to C-suite executives
• Translation of high-level business needs into actionable items for technical business analysts
• Documented history of product or project epics, and user stories
• Experience with product or project implementation methodologies such as Agile and/or Waterfall
• Understanding of SaaS platforms and the software development lifecycle
• Product or project management tools such as Asana or Jira.
• Proven ability to manage multiple projects and priorities simultaneously
• Proactive mindset and a continued desire to expand on existing knowledge

Preferred Skills

• Working knowledge of API documentation
• Familiarity with an API platform such as Postman
• Ability to create process flow charts using applications such as Visio or Lucid chart
• Experience in healthcare, insurance, finance, or other highly regulated industry
• Mac OS proficiency

Why Join Us?

• You'll be a key asset for our newly formed product implementation team and will help build out our new processes
• Work closely with passionate, cross-functional teams
• You enjoy being a subject matter expert and translating concepts into documented plans
•  direct impact on the realization of our strategic vision
• Thrive a collaborative work culture with room for growth

SUPERVISORY RESPONSIBILITIES

None

CERTIFICATES, LICENSES, REGISTRATION

None

PAY TRANSPARENCY

The base pay for this hybrid role is: $78,280 – 102,743 per year. You are also eligible for employee benefits medical, dental, vision, life, and participation in the company 401(k) plan. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Role is located in Akron OH.  

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Small Motor Skills: Picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm, as in handling.

Speaking: Expressing or exchanging ideas by means of spoken word. Those activities in which require detailed or important spoken instructions must be conveyed to other workers accurately and quickly.

Hearing: Ability to receive detailed information through oral communication with or without correction.

Repetitive Motion: Substantial movement (motions) of the wrist, hands and fingers.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment with controlled temperature.

COMPUTER PROGRAMS USED ON A DAILY BASIS

Google Apps

Microsoft Office 365

Asana

Mac OS

Salary : $78,280 - $102,743