Assistant Manager (Customer-Facing Operations) Auto Hail Repair

Assistant Manager (Customer-Facing Operations) — iHail Colorado Springs

$2,200–$2,750/week | Weekly Pay | March–December Season | Full-Time | Leadership Track

READ BEFORE APPLYING: This is NOT a role for low-energy clock-punchers or emotionally fragile customer service types.

We’re looking for someone assertive, sharp, and durable — someone who can lead under pressure, manage moving parts, and hold the customer experience together in the chaos of storm season.

This is your shot to join iHail, a Colorado-based auto dent repair company operating in Denver. We specialize in high-volume storm restoration, and we’re growing fast across the U.S. With modern tools, elite workflows, and a proven system that works — we’re building a team of killers. If you thrive in high-stakes environments and want to be a key player, this role is your launching pad.

ROLE OVERVIEW

As an Assistant Manager, you are the face of the business once the sale is made. You’ll be the direct contact for every customer in your market — managing trust, solving problems, and making sure no vehicle leaves your location anything short of perfect.

You’ll:

• Intake vehicles and document everything with precision
• Coordinate inspections, claims, vendors, repairs, and final delivery
• Stay in tight communication with customers and the internal team
• Own outcomes, adapt under pressure, and never pass the buck

WHO WE’RE LOOKING FOR

You are:

• Decisive – You don’t wait to be told what to do. You move.
• People-smart – You can calm frustrated customers without losing control of the situation.
• Fast-paced – You operate with urgency, but never sloppiness.
• Structured, but flexible – You follow process, but you’re not rigid. You know when to pivot.
• Durable – You don’t crack when something breaks. You solve it.

You are not:

• Passive or conflict-avoidant
• Sloppy or disorganized
• Emotionally volatile
• Too slow to keep up with a fast-moving environment

KEY RESPONSIBILITIES

Vehicle Check-In

• Perform full intake video and pre-QC
• Verify damage, confirm work scope, and place accurate parts orders

Parts Management

• Organize parts inventory
• Track incoming orders and return unused parts
• Mitigate delays and incomplete work orders

Vehicle Check-Out

• Conduct post-QC to confirm work is completed to spec
• Cross-check that all parts were installed and customer expectations were met

Customer Communication

• Provide twice-weekly updates to each client
• Coordinate inspections, repairs, and reinspections
• Prevent cancellations and insurance steering through trust and clarity

COMPENSATION

• Weekly Pay: $2,200–$2,750/week
• Hours: Mon–Fri 9AM–7PM, Sat 9AM–1PM
• Projected Season Total: ~$85,800-$107,250 (March 1 – Dec 1)

NON-NEGOTIABLES

• No Drugs. No Booze. No Excuses.
• You must show up mentally sharp, clean, and locked in. Period.
• Zero tolerance for low standards, emotional outbursts, or wasted time.

PERFORMANCE EXPECTATIONS

• 100% proper intake documentation on all ROs
• <1% incomplete repairs or missing parts
• <1% customer complaints about work quality
• All customers updated twice per week without exception

Failure to meet these standards may result in cost responsibility or role reevaluation. This role is for grown adults only.

GROWTH PATH

This is our first Assistant Manager — which means if you dominate this role, you’ll help us build the regional standard. The goal is total leadership, running your own location, and scaling your income accordingly. We’re not hiring for a job. We’re hiring a future operator.

Think you’re cut out for it? Prove it.

Apply now. Interviews begin immediately.

Job Types: Full-time, Contract

Pay: $30.00 - $50.00 per hour

Shift:

• 10 hour shift

People with a criminal record are encouraged to apply

Ability to Commute:

• Colorado Springs, CO 80909 (Required)

Ability to Relocate:

• Colorado Springs, CO 80909: Relocate before starting work (Required)

Work Location: In person

Salary : $30 - $50