What are the responsibilities and job description for the Room Attendant position at IH Trumbull MGMT LLC?
About This Job:
As a Room Attendant at the Marriott, Trumbull CT, you play a crucial role in ensuring our guests have a clean, comfortable, and enjoyable stay. You are the face of our commitment to excellence, directly impacting guest satisfaction through your meticulous attention to detail and dedication to maintaining high standards of cleanliness. This position is vital to our hotel's reputation and the overall guest experience.
Job Duties and Responsibilities:
- Cleans and sanitizes guest rooms, including bathrooms, bedrooms, and living areas, according to hotel standards.
- Changes bed linens and towels, ensuring fresh and clean supplies are always available.
- Stocks guest rooms with necessary amenities such as toiletries, coffee, and stationery.
- Responds to guest requests and inquiries promptly and courteously, providing exceptional guest service.
- Operates laundry equipment to wash, dry, and fold linens and towels, maintaining efficient laundry operations.
- Inspects rooms for maintenance needs and reports any issues to the maintenance department.
- Maintains a clean and organized workspace, including housekeeping carts and storage areas.
- Adheres to hygiene standards and safety procedures to ensure a safe environment for guests and staff.
- Manages time effectively to complete assigned tasks within the allotted timeframe.
- Communicates effectively with team members and supervisors to coordinate cleaning schedules and address any concerns.
- Ensures customer satisfaction by consistently providing high-quality cleaning services.
Required Qualifications:
Education:
- High school diploma or equivalent preferred.
Experience:
- Previous experience in housekeeping or a related field is an asset.
Knowledge/Skills:
- Thorough knowledge of room cleaning procedures and techniques.
- Ability to operate cleaning equipment and laundry machinery.
- Strong attention to detail to ensure cleanliness and orderliness.
- Excellent time management skills to prioritize and complete tasks efficiently.
- Effective communication skills to interact with guests and team members.
Preferred Qualifications:
- Experience in a hotel or hospitality environment.
- Familiarity with specific cleaning products and their applications.
Physical Requirements/Work Conditions:
- Ability to stand, walk, and bend for extended periods.
- Ability to lift and carry up to 25 pounds.
- Exposure to cleaning chemicals and detergents.
- Must be able to work flexible hours, including weekends and holidays.