What are the responsibilities and job description for the Inside Technical Sales Representative position at igus Inc.?
General Description
The Inside Technical Sales Representative will be responsible for engaging with existing and potential customers through various communication channels to understand their needs and provide technical solutions. Building strong relationships, responding to inquiries, and presenting product information accurately are key aspects of this role.
Responsibilities
Disclaimers
This job description indicates the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between igus Bearings, Inc. and its employees.
#INDSJ
9am- 6pm
The Inside Technical Sales Representative will be responsible for engaging with existing and potential customers through various communication channels to understand their needs and provide technical solutions. Building strong relationships, responding to inquiries, and presenting product information accurately are key aspects of this role.
Responsibilities
- Engage with existing and potential customers via phone, email, and online platforms to understand their needs and provide technical solutions.
- Build and maintain strong relationships with customers and prospective customers.
- Respond promptly to customer inquiries and provide accurate information about products, pricing, availability, and delivery times.
- Develop a deep understanding of our products, including their features, possible applications, technical specifications, and benefits to our customers and/or prospects.
- Provide technical assistance and guidance to customers, including product selection, troubleshooting and customization options.
- Prepare and present quotes, proposals, and sales contracts to customers, ensuring alignment with their requirements and expectations.
- Conduct remote visits and present igus products virtually as needed.
- Be able to ask qualifying questions to determine potential opportunities.
- Bachelor's degree or equivalent work experience required.
- Previous inside sales, customer service, or related experience preferred.
- Experience with Salesforce CRM or a similar CRM platform is a plus.
- Strong verbal and written communication skills.
- Excellent organizational, time management, and problem-solving skills.
- Proficient in Microsoft Office.
- Ability to work independently and collaboratively in a team environment.
- Reliable, dependable, and committed to regular attendance and punctuality.
- Competitive base salary with ongoing growth opportunities
- Complete benefits package:
- Co. paid HSA medical plan
- Co. paid Dental
- Co. paid Life
- Supplemental Life Insurance
- Vision Insurance
- Short and Long Term Disability Insurance
- Retirement with Company contributions
- 20 Paid Time Off days per year, plus 9 holidays
- Subsidized lunch on-site
Disclaimers
This job description indicates the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between igus Bearings, Inc. and its employees.
#INDSJ
9am- 6pm