Senior Manager, Business Operations II

At IGT, innovation meets entertainment on a global scale. Following the combination of IGT Gaming & Digital with Everi, we are building a leading force across gaming, digital experiences, and fintech.

From casino floors to mobile platforms, we deliver engaging, responsible, and seamless player experiences—powered by advanced technology, deep insights, and a commitment to innovation. With more than 7,000 employees and operations in over 100 countries, our impact is both global and local.

We work closely with regulators, governments, and partners to ensure integrity while continuously pushing the boundaries of what’s possible in gaming and technology. If you’re looking to be part of a team shaping the future of entertainment, we’d love to hear from you.

Learn more at www.igt.com or www.everi.com

Overview

The Senior Manager, Business Operations II leads business analytics, data operations, and system optimization across Global Field Services, Contact Centers, and Supply Chain functions.

This role plays a critical part in ensuring data accuracy, operational efficiency, and informed decision-making across the organization. You will lead a cross-functional team, oversee key systems such as SAP and field service platforms, and translate complex data into actionable business insights.

Success in this role requires strong leadership, deep analytical expertise, and the ability to navigate complex, global operations in a highly regulated environment.

What You’ll Lead & Own

• Lead business intelligence strategy, including KPI development, dashboards, and data governance
• Serve as product owner for Field Service CRM tools and oversee SAP workflows and system integrations
• Ensure data accuracy through validation, audits, and reporting across multiple business units
• Translate data into actionable insights to support operational and strategic decision-making
• Manage and develop a cross-functional team supporting analytics and operations
• Partner with internal stakeholders (Finance, Supply Chain, Product, ERP) and external vendors
• Drive process improvements to enhance efficiency, data integrity, and overall business performance
  
  

What We're Looking For

Core Qualifications

• Bachelor’s degree in Business, Data Analytics, Information Systems, or related field
• 8 years of experience in business operations, analytics, or business intelligence
• Proven leadership experience in global, cross-functional environments
• Strong experience with SAP (highly preferred)
• Experience building dashboards and reports using Tableau and/or Power BI
• Experience with WebI (BusinessObjects) is a plus
  
  

Technical & Functional Expertise

• Strong understanding of data governance, reporting, and analytics
• Experience supporting operational data across Field Services, Supply Chain, or Contact Centers
• Ability to manage complex, multi-system environments and ensure data accuracy
  
  

Preferred Experience

• Experience in gaming, fintech, manufacturing, or logistics industries
• Familiarity with mobile app integrations and ERP systems
• Lean Six Sigma or similar process improvement methodologies
  
  

Leadership & Impact

• Drives operational performance through accurate, actionable data
• Influences strategic decision-making across multiple business units
• Ensures alignment between systems, data, and business goals
• Leads teams and stakeholders through complex, fast-paced environments
  
  

Keys to Success

• Building strong cross-functional relationships
• Data-driven decision making
• Driving operational efficiency and results
• Strategic thinking with strong execution
• Leading and developing high-performing teams
• Communicating complex insights with clarity
• Adaptability in fast-paced, evolving environments
  
  

At IGT, we believe compensation should reflect you—your unique background, skills, experience, and even where you work. That’s why our starting compensation range is $130K - $150K USD, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board.

In Addition To Base Salary, IGT Offers

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection
  
  

Note: Some programs have eligibility requirements—but we’ll help you navigate those.