Account Manager

IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30 countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .

Overview

We are seeking an experienced Account Manager to manage and grow a portfolio of strategic customer accounts across Eastern Canada. This role is responsible for driving revenue growth through consultative selling, long-term account planning, and the development of trusted customer relationships. The Account Manager serves as both a commercial and product expert, collaborating with cross-functional teams to deliver exceptional customer value and business results.

This position requires regular travel throughout Canada and occasional travel to the United States.

Key Responsibilities

• Manage and expand a portfolio of strategic customer accounts across Eastern Canada.
• Drive revenue growth through consultative sales strategies, account development, and customer retention initiatives.
• Develop and execute long-term account plans aligned with customer objectives and business goals.
• Build and maintain strong relationships with key customer stakeholders and decision-makers.
• Serve as a trusted advisor and subject matter expert on products, solutions, and commercial opportunities.
• Coordinate with internal teams across Sales, Operations, Finance, Product Management, and other functions to ensure successful customer outcomes.
• Negotiate commercial agreements and support contract discussions.
• Monitor industry trends, competitive activity, and market opportunities within the gaming sector.
• Represent the company professionally at customer meetings, industry events, and business engagements.
  
  

What You'll Bring

Business Expertise

• Strong understanding of how sales, operations, finance, and product functions work together to achieve business objectives.
• Knowledge of commercial dynamics and competitive positioning within the gaming industry.
• Ability to leverage industry expertise to identify opportunities and create value for customers.
  
  

Problem Solving & Decision Making

• Proven ability to address complex commercial, contractual, and customer relationship challenges.
• Strong independent judgment and critical thinking skills.
• Experience coordinating cross-functional stakeholders to resolve issues and drive results.
• Comfortable navigating evolving customer needs and business priorities.
  
  

Impact

• Directly influences revenue growth, customer retention, and long-term business performance across an assigned account portfolio.
• Plays a key role in strengthening customer partnerships and expanding market opportunities.
  
  

Communication & Relationship Management

• Exceptional communication, presentation, and interpersonal skills.
• Strong negotiation and influencing abilities.
• Experience engaging with senior customer stakeholders and internal leadership teams.
• Ability to build credibility, trust, and long-term business relationships.
  
  

Qualifications

Bachelor's degree in Business, Marketing, Finance, or a related field.

Experience

• 5-8 years of experience in the gaming industry.
• Proven track record of managing strategic customer accounts and achieving revenue growth objectives.
  
  

Licenses & Certifications

Gaming licenses as required by applicable jurisdictions.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
  
  

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.