IT SUPPORT SPECIALIST

Job Title

IT SUPPORT SPECIALIST

Location

Huntsville, AL 35806 US (Primary)

Category

Information Technology

Job Type

Full-Time

Career Level

Experienced (Non-Manager)

Education

High School / GED

Security Clearance Required

Secret

Job Description

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.

 

We are seeking a motivated IT Support Specialist to support corporate IT operations in Huntsville, AL. This role provides hands-on technical support for end users, cloud-based identity systems, and infrastructure, with a strong emphasis on Microsoft Azure Active Directory (Azure AD) and Microsoft 365. The position also includes assisting with facility-related tasks and general operational support. The ideal candidate is detail-oriented, adaptable, and capable of working in a structured, security-conscious environment.

Job Requirements

Responsibilities include, but are not limited to:

· Provide Tier 1/Tier 2 technical support for desktops, laptops, printers, and mobile devices

· Troubleshoot hardware, software, and basic network connectivity issues

· Administer and support Azure Active Directory (Azure AD), including user account creation, group management, and access control

· Assist with Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)

· Support identity and access management tasks such as password resets, MFA setup, and conditional access policies

· Assist with device enrollment and management (e.g., Microsoft Intune / endpoint management)

· Support system imaging, patching, and routine maintenance activities

· Maintain accurate documentation of incidents, service requests, and system configurations

· Assist with inventory tracking and asset management

· Support compliance with DoD security policies, procedures, and best practices

· Coordinate with senior IT staff and external vendors as needed

· Assist with facility-related tasks such as equipment setup, office moves, and workspace readiness

· Support conference room technology and basic AV systems

· Perform other duties as assigned to support operational needs

 

Job Requirements and Qualifications:

· Strong troubleshooting and problem-solving skills

· Excellent communication and customer service skills

· Ability to work independently and as part of a team

· Must be eligible to obtain and maintain a DoD security clearance

· Occasional lifting of IT equipment (up to ~40 lbs)

· Ability to adapt to changing priorities and handle multiple tasks

 

Education Requirements:

· Bachelor’s degree in Information Technology, Computer Science, or a related field OR equivalent hands-on experience

 

 

Preferred Qualifications:

· Basic knowledge of Azure Active Directory (Azure AD) and Microsoft 365 administration

· Familiarity with Windows operating systems and modern endpoint management

· Experience with Azure AD, Microsoft 365, and/or Microsoft Intune in a corporate environment

· CompTIA A , Network , or Microsoft certification (e.g., Azure Fundamentals, MS-900)

· Experience in a corporate or government IT environment

· Familiarity with ticketing systems and IT service management practices (e.g., ITIL)

· Exposure to cybersecurity best practices, Zero Trust principles, or compliance frameworks

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.

Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to IgniteHR@IgniteNow.Net