What are the responsibilities and job description for the IT Support Specialist position at Brindlee Mountain Fire Apparatus?
About The Position
Brindlee Mountain Fire Apparatus (BMFA) is seeking a detail-oriented IT Support Specialist to serve as the primary resource for internal technology support. This role is responsible for resolving helpdesk tickets, maintaining end-user systems, and supporting the platforms our business runs on - most importantly, Salesforce. The right candidate takes ownership, communicates clearly, and keeps our people productive.
Job Details
Working at BMFA isn't just a job - it's a career that supports the heroes in our communities. We provide a stable, professional environment where your skills are valued and your development is a priority.
Employment is contingent on being able to pass both a background check and a drug screening.
Brindlee Mountain Fire Apparatus (BMFA) is seeking a detail-oriented IT Support Specialist to serve as the primary resource for internal technology support. This role is responsible for resolving helpdesk tickets, maintaining end-user systems, and supporting the platforms our business runs on - most importantly, Salesforce. The right candidate takes ownership, communicates clearly, and keeps our people productive.
Job Details
- Job Type: Full-Time
- Schedule: 40 hours per week, Monday–Friday
- Work Location: On-site - Huntsville, AL
- Serve as the first point of contact for all internal IT support requests; triage, resolve, and document tickets through to completion
- Diagnose and resolve hardware, software, and connectivity issues across the organization
- Manage user accounts across all platforms: onboarding, offboarding, access provisioning, and password resets
- Support and maintain Salesforce CRM - including user access, basic configuration, and ensuring staff are using the system consistently
- Support users in Google Workspace (Gmail, Drive, Calendar, Docs, Sheets) and Accounting Seed
- Configure and deploy workstations, printers, and peripherals; maintain hardware inventory
- Apply routine updates, patches, and backups; monitor basic system health
- Enforce security best practices including MFA, phishing awareness, and endpoint compliance
- Experience: 1–2 years of experience in IT support, helpdesk, or a related technical role; recent graduates with relevant coursework will be considered
- Technical Skills: Demonstrated ability to troubleshoot hardware, software, and network issues
- Salesforce: Experience with Salesforce CRM at any level - user, admin, or support - is strongly preferred
- Platforms: Proficiency with Google Workspace and basic cybersecurity practices
- Soft Skills: Strong communication skills; able to work effectively with non-technical staff
- Organization: Highly organized; able to manage multiple open tickets and competing priorities
- Education: High school diploma or equivalent required; Associate's degree or relevant coursework preferred
- License: Valid driver's license required
- Certifications: CompTIA A , Salesforce Administrator, or Google Workspace Administrator certification is a plus
- Comprehensive Coverage: Health, Vision & Dental Insurance
- Security: Life Insurance, Short & Long-Term Disability
- Retirement: 401(k) with company matching
- Time Off: Paid Time Off (PTO) and a stable Monday–Friday schedule
- Growth: Training program with certification reimbursement (CompTIA, Salesforce, and more)
- Wellness: Fitness reimbursement
- Bonus: Annual company goal incentive bonus
Working at BMFA isn't just a job - it's a career that supports the heroes in our communities. We provide a stable, professional environment where your skills are valued and your development is a priority.
Employment is contingent on being able to pass both a background check and a drug screening.