Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.
Ignite is currently seeking driven, detail-oriented Cloud Data Engineer to join our team! This position can be filled in Dayton, OH, Huntsville, AL, St. Louis, MO or Remote. Contingent on contract award.
Responsibilities include, but are not limited to:
- Analyze usage metrics, health scores, and customer feedback to identify trends, risks, and opportunities for improvement.
- Translate complex data sets (using SQL, Python, Tableau, or Excel) into actionable insights that inform strategy.
- Monitor key metrics to proactively identify at-risk customers and assist in developing retention strategies.
- Collaborate with product teams to improve features based on user data and refine internal customer success workflows.