Mission Specialist – Mobile App Delivery / Operations (On Site)

We’re hiring Mission Specialists, technical problem solvers who thrive in complex environments and adapt quickly to new challenges. This elite, cross-functional team rotates across Software Quality Assurance (QA), Technical Support, and Customer Management, gaining a complete view of the product lifecycle. You’ll begin with a focus on mobile applications, supporting Android and iOS platforms, and expand into operations, client delivery and software quality assurance as you progress.

What You’ll Do

• Manage mobile application fulfillment and delivery, ensuring clients receive verified builds and configuration packages
• Support app deployment and version updates for multiple clients
• Coordinate release notes, deployment schedules, and post-release validation activities
• Test and validate Android and iOS mobile apps for stability, usability, and performance
• Collaborate with developers and customers to reproduce, isolate, and document bugs clearly
• Troubleshoot issues reported by customers or identified in QA, using device logs and diagnostic tools
• Create and maintain test cases, regression plans, and customer-facing documentation
• Rotate through QA, Support, and CRM functions to develop an end-to-end understanding of our products and customers

What We’re Looking For

Must-Have

• Experience testing or supporting mobile apps, especially Android-based systems
• Excellent organizational skills and attention to detail for release and version tracking
• Clear, concise written and verbal communication
• Based in or willing to relocate to Twin Falls, ID

Nice-to-Have

• Experience with POS systems, payment SDKs, or Android hardware peripherals
• Experience with mobile app software development
• Experience with mobile device management, build pipelines, or deployment automation
• Background in Quality Assurance or technical operations

Why Join Ignite

• Elite impact team — Join a small, trusted group that tackles the company’s most critical challenges
• Career growth — Advance through QA, Support, Operations, and CRM with clear promotion milestones
• Structured development — One-month on-boarding, six-month rotations, and targeted certification programs
• Earn as you grow — Pay increases and recognition tied to rotation and certification milestones
• Modern toolkit — Hands-on experience with Android, AWS, JIRA, GitHub, and more
• Culture that ships — A team defined by action, precision, and trust; your work matters and is seen

About Us

Imagine a rocket launch: the countdown hits zero, a shower of sparks ignites the boosters, releasing the enormous potential of the fuel in the boosters, and a spacecraft hurtles into space at over 25,000 miles per hour. At Ignite Retail Technology, we harness this same explosive power. We've developed the planet's most intelligent retail technology suite with a singular mission: to ignite your retail business's potential and launch retailers into the future at unprecedented velocities.

Our Values

At Ignite Retail Technology, we are driven by an entrepreneurial spirit that fuels our mission to empower retail entrepreneurs with secure, intelligent tools. Our values are the foundation of our culture, guiding every decision we make and every action we take.

• Bias for Action: We value initiative and hustle. At Ignite, waiting is not an option; we act decisively, making well-informed decisions quickly. Our team members are go-getters who believe in turning ideas into action.
• Listen, Learn, and Innovate: Innovation is at the heart of Ignite. We are perpetual learners, always seeking to understand, improve, and innovate. We listen to our customers, learn from the best, and aren't afraid to challenge the status quo to create simpler, more efficient solutions.
• Above and Beyond Customer Service: Our customers' success is our success. We don’t just meet expectations; we exceed them. We anticipate needs, communicate proactively, and ensure every interaction leaves our customers confident and delighted.
• Stellar Quality: Excellence isn’t a goal—it’s our standard. We set the bar high, focusing on precision, detail, and continuous improvement. Quality is non-negotiable, and we take pride in delivering nothing short of the best.
• Total Trust: Trust is earned through consistency, transparency, and integrity. We do what we say and own the results, fostering a culture of accountability and openness. Our team is built on mutual respect, where everyone’s voice is heard and valued.

Employment Practices

Ignite Retail Technology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected under applicable law.

All offers of employment are contingent upon the successful completion of a background check and drug screening, in accordance with compliance requirements for our industry, as well as state and federal laws.