Help Desk Level 1

Description

Ignite Medical Resorts is on FIRE and we are GROWING!

We are looking for a Level 1 Helpdesk Associate to join our team.

If you are a proactive problem-solver with a passion for helping others and a commitment to excellence, we invite you to apply for this exciting opportunity at Ignite Team Partners. Be part of a team that values innovation, collaboration, and professional growth.

Hours: 10a-6p

Key Responsibilities:

• Diagnose and resolve technical issues related to hardware, infrastructure, and software systems to ensure seamless operations.
• Address common support requests, including Windows access, email connectivity, printer malfunctions, and Wi-Fi troubleshooting.
• Take full ownership of support cases, driving them to resolution while proactively identifying and reporting recurring trends.
• Maintain clear and timely communication with users regarding issue status and progress until resolution is achieved.
• Escalate unresolved issues to Level II and III support when needed.
• Provide remote support to users across all Ignite Facilities.
• Assist with user account setup and password management in Entra ID and Office 365.
• Prepare and deploy laptops, desktops, and mobile devices.
• Manage and troubleshoot mobile devices using Jamf Mobile Device Management (MDM) solutions.
• Ensure proper configuration and deployment of applications, policies, and updates to mobile devices through Jamf.
• Maintain hardware inventory records and assist with asset tracking.
• Support basic phone system setup, voicemail configuration, and issue resolution.
• Stage, configure, and track IT equipment across multiple locations.
• White glove IT onboarding for new hires and offboarding for departures.
• Deliver friendly, professional customer service to all staff.
• Document solutions and update the help desk knowledge base.
• Participate in on-call rotation for after-hours support.
• Collaborate on larger IT projects and contribute to process improvements.

Requirements

What You’ll Bring

• Associate degree in computer science, information technology, or equivalent experience.
• Microsoft Certified Professional designation preferred.
• Minimum of 1-2 years in a technical support or IT operations role.
• Experience with hardware setup, network & VoIP troubleshooting.
• Familiarity with Office 365, Intune, Mobile Device Management (MDM), and antivirus tools.
• Understanding of networking technologies (e.g., DHCP, DNS, wireless LANs).
• Strong troubleshooting skills, especially for remote users.
• Excellent communication and customer service orientation.
• Ability to interact effectively with staff at all levels.
• Physical ability to lift and carry IT equipment

Salary : $45,000 - $55,000