Jira Administrator

Are you searching for an opportunity to take your career to the next level? Ignite Digital Services is a fast-growing digital transformation company serving the national security sector. Our small business applies data science, program management and technical domain expertise to help clients implement data-driven approaches that maximize operational efficiencies.

We’ve redefined what it means to be a leader in our industry by creating and maintaining effective and rewarding working relationships with our clients, partners and internal team members. Our company culture is built upon a team-based approach, which offers continuous opportunities for personal growth and innovation, while providing unmatched value to our clients.

Perks Of Working At Ignite Digital Services

• Competitive pay and benefits, including PTO
• Education stipends and referral bonuses
• Compelling work with the U.S. federal government
• Strong emphasis on volunteer and community engagement
• Opportunity to shape the future of our industry
• Supportive colleagues and management who invest in your growth
  
  

As a Jira Administrator, you will configure, maintain, and support Atlassian tools to help teams work more effectively. You’ll collaborate with stakeholders to understand requirements, implement configurations, and ensure reliable day-to-day operation of Jira and Confluence. You’ll also support automation, reporting, and user management to improve efficiency and adoption across the organization.

System Configuration

• Support Jira project setup and configuration for new and existing teams.
• Customize Jira workflows, screens, fields, issue types, and schemes with guidance from senior admins or architects.
• Assist with performance troubleshooting and coordinate with vendors as needed.
• Recommend and implement straightforward automations to improve efficiency.
• Research and install plugins under the direction of senior team members.
  
  

Data Migrations

• Assist with project migrations within a Jira instance.
• Support data migration activities between environments under the guidance of senior admins.
• Follow defined data transformation processes and quality checks.
• Participate in testing and validation of migrated data.
  
  

User Management, Support & Security

• Manage user accounts, groups, and permissions according to established security guidelines.
• Conduct basic training sessions and maintain user documentation.
• Respond to Jira/Confluence support requests, escalating complex issues when necessary.
• Communicate system updates or changes to users.
  
  

Backup And Recovery

• Follow established backup and recovery processes for Jira/Confluence.
• Assist with documentation of procedures and escalation of issues.
  
  

Documentation And Knowledge Sharing

• Document configurations and changes.
• Contribute to knowledge base articles and FAQs.
• Share best practices with peers and end users.
  
  

Continuous Improvement

• Stay current on Jira features and updates.
• Suggest improvements to workflows or configurations.
• Collect user feedback to recommend enhancements to senior team members.
  
  

Project Management

• Assist with tool-related project tasks such as backlog setup, reporting, and configuration support.
• Provide input on timelines and requirements but not own project schedules.
• Create dashboards and status reports for stakeholders when requested.
• Escalate blockers or risks to senior admins or project leads.
  
  

Desired Skills

Experience administering Jira (Cloud or Datacenter) and Confluence.

Familiarity with Agile methodologies (Scrum, Kanban).

Basic knowledge of data migration techniques.

Ability to configure Jira automation rules.

Understanding of user/group/permission management.

Experience building dashboards and reports.

Strong troubleshooting and communication skills.

Familiarity with JQL and scripting is a plus but not required.

Team-oriented mindset with willingness to learn and grow.

Desired Certifications

Atlassian Certified Jira Administrator (Cloud or Server/Datacenter) preferred.

Agile certification (CSM, PMI-ACP, or equivalent) a plus.

ITIL Or Other Relevant Certifications Preferred.

Remote candidates considered.

Salary: 95k Dependent on education and experience

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Ignite Digital Services is a Small Business committed to providing exceptional service to government agencies at competitive prices. The capabilities and experience of our staff and our extensive industry relationships distinguish Ignite Digital Services among government contractors.

Equal Opportunity Employer/Veterans/Disabled

For individuals who would like to request an accommodation, please visit https://bit.ly/2XqZoLM (CA) or https://bit.ly/3Eo922f (SC) or contact Human Resources. Ignite Digital Services will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal employment opportunity, employment eligibility requirements or related matters. Nor will Ignite Digital Services require, in a posting or otherwise, U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.

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