Front Desk & Patient Experience Coordinator

Be the Friendly First Impression of Our Wellness Office!

Position: Front Desk & Patient Care Assistant
Location: Ignite Chiropractic, Urbandale, Iowa
Type: Full-Time | In-Person

If you like making a great first impression and keeping a busy office running smoothly, we would like to meet you. We are a chiropractic practice in Urbandale, and we are looking for someone to be the first face and first voice our patients meet and to help care for them while they are here.

What You’ll Be Doing
As our Front Desk & Patient Care Assistant, you will welcome patients into a calm, caring office and keep the day moving on time. Key responsibilities include:

• Greeting every patient by name and learning who they are
• Checking patients in and taking payment at checkout
• Answering phones, texts, and email, and booking appointments in our electronic health records
• Opening the office, setting up the therapy and exam rooms, and closing at the end of the day
• Setting up and removing patients on e-stim once you are certified (see below)
• Walking patients to the examination room for progress exams
• Reviewing the day’s schedule and patient flow with the doctors
• Keeping detailed notes in each patient’s file about communication
• Running daily schedule audits that keep patients on their care plans
• Restocking supplements and supplies and unpacking orders
• Light social media tasks, such as posting content we provide and replying to Google reviews using our guidelines
• Light cleaning and tidying to keep the office ready for patients

We are hiring someone to own this role. That means owning outcomes and not only a task list: a full and organized schedule, every patient leaving with a next visit booked, calls and texts answered promptly, payments handled correctly, and patients staying on track with their care.

Certification Note: Setting up and removing e-stim requires chiropractic assistant certification (6 hours online and 6 hours in person). You do not need to have this already. We cover the cost for this training.

Why You’ll Love This Role

• You work with a small team that values kindness and reliability
• You have a direct hand in how patients experience care, from their first call to their next visit
• You get to know our families, from expecting moms and babies to active adults, so no two days look alike

What the Job Asks of You
Some days several patients check in while the phone rings, and you may hold a baby from time to time while a parent gets adjusted. You will also handle payments, which means explaining options in plain words and asking for payment when it is due. You will protect patient privacy under HIPAA, every time.

This role is not for someone who needs constant direction, gets overwhelmed easily, or wants to work behind the scenes.

What We’re Looking For

• At least 1 year of customer service experience (front desk or healthcare experience is a plus)
• Someone who owns the role and its outcomes, notices what is off, and is willing to collaborate with the owners to make systems more efficient
• A person who learns our patients and remembers what matters to each of them
• Someone who plans to stay at least two years
• A positive attitude and clear communication
• Comfort learning scheduling and electronic health records software
• Willingness to complete chiropractic assistant certification within 90 days of hire
• A team player who is punctual and dependable
• Strong organization and attention to detail
• The ability to stay focused in a busy office
• An interest in health and wellness and in helping others

Schedule
Full-time hours (approximately 38 per week):

• Monday and Wednesday: 7:30 AM to 1:00 PM, 2:00 PM to 6:15 PM
• Tuesday: 11:00 AM to 6:15 PM
• Thursday: 1:00 PM to 6:15 PM
• Friday: 7:30 AM to 1:15 PM

Start date: as soon as possible

Compensation & Benefits
$18.00 to $21.00 per hour, based on experience

Benefits:

• Paid time off that starts accruing on your first day
• Six paid holidays
• Simple IRA with employer match
• Complimentary chiropractic care and supplement discounts
• Professional development

The first 90 days are a trial for both of us, with check-ins at 30, 60, and 90 days.

About Us
We are Dr. Megan Ries, D.C., and Dr. Adam Ries, D.C., chiropractors in Urbandale. We practice NeuroStructural Corrective Care, which looks for the structural shifts behind recurring symptoms and corrects them instead of chasing short-term relief. We care for pregnant and postpartum moms, parents of babies and kids, and active adults, and every care plan starts with an exam.

Ready to Apply?
Click Apply Now and answer the application questions.

Pay: $18.00 - $22.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Uniform allowance

Application Question(s):

• Can you work the schedule as posted?
• Tell us about a time you noticed a problem at work before anyone asked. What did you do?
• How long do you intend to stay in your next job, and why?

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Urbandale, IA 50322 (Required)

Work Location: In person

Salary : $18 - $22