Senior AI Customer Adoption Manager | Nexus Black

IFS is a billion-dollar revenue company with 7000 employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Post-Sale Customer Leadership

• Serve as primary post-sale leader for enterprise or strategic accounts.
  
  

• Guide customers through multi-phase onboarding and value realization.
  
  

• Ensure executive alignment and successful achievement of strategic outcomes.
  
  

• Build deep, trusted relationships with senior customer stakeholders.
  
  

Product-Focused Adoption

• Lead complex product adoption across [Nexus Black/ Loops/Embedded AI]
  
  

• Architect advanced workflows, integrations, and cross-functional use cases.
  
  

• Anticipate and resolve high-impact adoption challenges.
  
  

• Serve as SME for product capability application within complex environments.
  
  

Outcome & Value Realization

• Conduct advanced discovery aligned with executive-level priorities.
  
  

• Create comprehensive Success Plans spanning multiple workstreams.
  
  

• Drive whitespace identification tied to major expansion opportunities.
  
  

• Influence renewal and long-term strategy through sustained value delivery.
  
  

Technical Enablement & Execution

• Lead POCs, pilots, and scaled production rollouts.
  
  

• Solve sophisticated technical challenges and coordinate across teams.
  
  

• Serve as the escalation point for adoption-critical issues.
  
  

• Synthesize customer feedback into actionable product roadmap guidance.
  
  

Cross-Functional Collaboration

• Partner with Sales on major expansion strategy and enterprise account planning.
  
  

• Shape Product direction through structured customer insights.
  
  

• Mentor Associates and Specialists; lead best practices and playbook creation.
  
  

• Drive customer references, case studies, and thought leadership.
  
  

What We’re Offering

• Salary Range: $135,000-$150,000 plus bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events
  
  

Essential

• 6–10 years in advanced technical customer-facing roles.
  
  

• Proven success leading enterprise or complex adoption programs.
  
  

• Strong experience with AI-enabled workflows and enterprise SaaS.
  
  

• Executive presence and strategic advisory capability.
  
  

• Strong architectural thinking around AI workflows and integration patterns.
  
  

• Ability to lead customers through ambiguity and change.
  
  

• High-level program leadership and orchestration.
  
  
  
  

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer