Social Services and Benefits Coordinator

Social Services and Benefits Coordinator

Reports to: Benefits Manager

Supervises: N/A

Summary Statement:   The Social Services and Benefits Coordinator promotes employee well-being and independence by providing advocacy, counseling, and individualized support. This role delivers guidance and education on workplace and government benefit programs while assisting employees in navigating benefit processes and accessing internal programs and community resources. By supporting employees through a wide range of personal and professional challenges and collaborating closely with internal teams and external partners, this role helps ensure employees receive the resources and support needed to succeed both at work and in their personal lives.

Essential Job Functions

• Guide and advocate for employees navigating Social Security (SSI, SSDI), NC Medicaid, and other state and federal benefits; assist with applications, documentation, renewals, and appeals.
• Support employees with Social Security questionnaires, benefits issue resolution, and agency advocacy; prepare required documentation for federal, state, and public assistance programs.
• Advise employees on workplace benefits and protections, including FMLA, ADA, ACA, and other applicable federal, state, and organizational policies; assist employees in understanding eligibility, entitlements, and required documentation.
• Administer and explain benefit programs, helping employees complete applications, track status, resolve issues, and access internal and external resources related to health, retirement, and other workplace benefits.
• Assist employees in accessing essential resources, including low-income and emergency support programs (food, utilities, financial aid) and housing needs such as relocation, eviction prevention, and connections to community housing resources.
• Support employees with practical, day-to-day challenges, including managing bills, reading correspondence, and navigating financial or legal matters.
• Conduct needs assessments and develop individualized support plans to help employees overcome challenges and achieve independence.
• Connect employees to internal programs and community resources, including healthcare providers, financial counselors, legal advisors, tax preparation programs, and support groups.
• Complete annual Individual Employee Evaluations (IEEs) and assist with related administrative and compliance processes.
• Maintain confidential case files to document employee support, services provided, and outcomes.

Marginal Job Functions

• Assist colleagues as time and expertise allow.
• Participate in training sessions, staff meetings, and professional development activities as requested.
• Support special projects or initiatives as needed to enhance departmental and organizational objectives.
• Perform other duties as assigned.

Skills, Knowledge, and Abilities

• Strong communication, interpersonal, and active listening skills, with empathy and discretion.
• Ability to collaborate with internal teams, external partners, and professionals to address complex employee needs.
• Strong critical thinking, research, and problem-solving skills for developing practical solutions.
• Effective organizational, time-management, and prioritization skills in fast-paced environments.
• Proficiency in navigating internal systems, resources, and tools to support employees and enhance programs.

Education and Work Experience 

• Bachelor’s degree in Social Work, Human Resources, Counseling, or a related field.
• At least 2 years of experience in social work, case management, or employee assistance, preferably in a nonprofit or human services setting.
• Experience in benefits administration.
• Knowledge of state and federal benefit programs (SSI, SSDI, Medicaid, FMLA, ADA) and community resources for housing, healthcare, and financial support.
• Experience working with individuals who are blind, low vision, or have disabilities        preferred.
• Bilingual skills a plus.

ISO 5.3 Organizational Roles, Responsibilities and Authorities

IFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.

EEO Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.