What are the responsibilities and job description for the HVAC Warranty Service Technician position at IES Residential?
General Job Description
HVAC Warranty Service Technician
Job Summary
We are seeking a highly skilled and customer-focused HVAC Warranty Service Technician to join our team in Austin, Texas. This role is responsible for performing system commissioning, routine maintenance, diagnostics, and repairs on residential and light commercial HVAC systems. The ideal candidate has a drive to grow with the company, strong interpersonal skills, strong technical expertise, exceptional problem-solving skills, and a commitment to delivering excellent customer service.
Key Responsibilities
None
Minimum Years Of Experience
6
Qualifications
Specific Qualifications
Yes
Job Locations
US-TX-Austin
Company Overview
IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world. We make homes come to life.
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.
EEO & Affirmative Action
The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.
View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement
View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster
Disability Accommodation
IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.
IES Participates in E-Verify
E-Verify Information
English/Spanish
Right to Work
English
Spanish
HVAC Warranty Service Technician
Job Summary
We are seeking a highly skilled and customer-focused HVAC Warranty Service Technician to join our team in Austin, Texas. This role is responsible for performing system commissioning, routine maintenance, diagnostics, and repairs on residential and light commercial HVAC systems. The ideal candidate has a drive to grow with the company, strong interpersonal skills, strong technical expertise, exceptional problem-solving skills, and a commitment to delivering excellent customer service.
Key Responsibilities
- Service Calls & Diagnostics
- Respond promptly to residential and light commercial service requests.
- Use advanced diagnostic tools to troubleshoot and identify HVAC system malfunctions.
- Test and evaluate system components to determine necessary repairs or replacements.
- Routine Maintenance
- Perform preventive maintenance tasks, including cleaning and replacing filters, inspecting coils, checking refrigerant levels, and lubricating fans and motors.
- Conduct seasonal system tune-ups to ensure optimal performance and energy efficiency.
- Repair, Replacement & Installation
- Repair or replace defective parts such as compressors, thermostats, motors, and valves.
- Perform system upgrades or complete installations when necessary, following manufacturer specifications and code requirements.
- Customer Communication & Service
- Communicate clearly and professionally with customers to explain system issues, proposed repairs, and maintenance options.
- Educate homeowners on system care, energy-saving tips, and available service plans.
- Documentation & Reporting
- Maintain accurate and timely records of all service visits, including diagnostics, repairs performed, and parts used.
- Complete work orders, service tickets, and electronic documentation using mobile applications or standard forms.
- Safety, Compliance & Environmental Practices
- Follow all safety procedures, including the safe handling and disposal of refrigerants and hazardous materials.
- Ensure all work complies with local, state, and federal codes and environmental regulations.
- Team Collaboration & Scheduling
- Coordinate with dispatchers and other technicians to optimize service routes and minimize downtime.
- Support teammates through knowledge sharing, mentoring, and collaboration on complex repairs.
None
Minimum Years Of Experience
6
Qualifications
Specific Qualifications
- High school diploma or GED required.
- Minimum of 10 years experience servicing HVAC systems (residential and/or light commercial).
- Valid EPA Certification
- Strong understanding of electrical and mechanical components of HVAC systems.
- Proficient in using HVAC diagnostic tools and software.
- Excellent communication and customer service skills.
- Ability to work independently with minimal supervision.
- Must pass background check, drug screening, and have a valid driver’s license with clean driving record.
- Ability to lift and carry up to 75 lbs.
- Climb ladders, work in crawl spaces and attics, and handle outdoor conditions year-round.
- Work in environments involving dust, heat, noise, and tight spaces.
Yes
Job Locations
US-TX-Austin
Company Overview
IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world. We make homes come to life.
IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
- Safety is Priority One - and our record shows it
- Competitive Pay
- Company 401K plan with Employer Contribution Match
- Company Paid Time Off
- Company Paid Life Insurance
- Choice of Medical Coverage including Prescription and Short Term Disability Plans
- Choice of Dental and Vision Coverage
- Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
- Auto and Home Insurance Discount Programs
PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.
EEO & Affirmative Action
The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.
View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement
View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster
Disability Accommodation
IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.
IES Participates in E-Verify
E-Verify Information
English/Spanish
Right to Work
English
Spanish