What are the responsibilities and job description for the Warehouse Manager - Bilingual English/Spanish position at iDrive Fulfillment?
Job Description
About Us
We’re a growing 3PL (third-party logistics) company dedicated to excellent service and innovative solutions. We’re hiring a Direct-to-Consumer (DTC) Outbound Area Manager to lead pick/pack/ship operations, oversee team leads, hit SLA and order-accuracy targets, optimize labor hours to meet daily revenue goals, train new hires, and partner cross-functionally to keep customers satisfied.
What You’ll Do
iDrive Fulfillment is a fast-growing, premium third-party logistics (3PL) provider serving well-known customers. We manage end-to-end fulfillment, storing products in our advanced warehouses, processing orders, and shipping to consumers and retailers. With operations in Utah, Kentucky, and Ohio, we leverage our proprietary warehouse management system (WMS) technology to deliver exceptional service and efficiency our customers love.
iDrive Fulfillment is a fast-growing, premium third-party logistics (3PL) provider serving well-known customers. We manage end-to-end fulfillment, storing products in our advanced warehouses, processing orders, and shipping to consumers and retailers. With operations in Utah, Kentucky, and Ohio, we leverage our proprietary warehouse management system (WMS) technology to deliver exceptional service and efficiency our customers love.
About Us
We’re a growing 3PL (third-party logistics) company dedicated to excellent service and innovative solutions. We’re hiring a Direct-to-Consumer (DTC) Outbound Area Manager to lead pick/pack/ship operations, oversee team leads, hit SLA and order-accuracy targets, optimize labor hours to meet daily revenue goals, train new hires, and partner cross-functionally to keep customers satisfied.
What You’ll Do
- Manage outbound DTC pick/pack/ship performance and hit daily SLA and Order Accuracy targets.
- Manage labor hours to meet daily revenue goals while maintaining quality and safety.
- Lead and coach DTC team leads and their picker/packer crews; conduct meetings and hold teams accountable.
- Train new hires on SOPs, picking/packing workflows, and quality checks.
- Collaborate cross-functionally (Inbound, Inventory, AM/CX, IT) to keep orders flowing and customers satisfied.
- Escalate risks and drive continuous improvement.
- Be available with flexible hours during peaks/launches; join weekly customer calls.
- Experience: proven leadership in a high-volume 3PL (DTC required).
- Leadership & teamwork: develops people, partners smoothly with other departments.
- Customer focus: calm under pressure, service-minded, able to manage tight SLAs.
- Safety & compliance: OSHA basics and a safety-first mindset.
- Communication: clear, professional written and verbal skills.
- Language: bilingual English/Spanish required.
- Physical: on your feet most of the shift; lift up to 50 lbs as needed.
- Opportunity to make a direct impact on our operations.
- Collaborative and supportive team environment.
- Growth potential as our company continues to expand.
- Bonus Plan
iDrive Fulfillment is a fast-growing, premium third-party logistics (3PL) provider serving well-known customers. We manage end-to-end fulfillment, storing products in our advanced warehouses, processing orders, and shipping to consumers and retailers. With operations in Utah, Kentucky, and Ohio, we leverage our proprietary warehouse management system (WMS) technology to deliver exceptional service and efficiency our customers love.
iDrive Fulfillment is a fast-growing, premium third-party logistics (3PL) provider serving well-known customers. We manage end-to-end fulfillment, storing products in our advanced warehouses, processing orders, and shipping to consumers and retailers. With operations in Utah, Kentucky, and Ohio, we leverage our proprietary warehouse management system (WMS) technology to deliver exceptional service and efficiency our customers love.