What are the responsibilities and job description for the Workstation Technician position at IDR, Inc.?
IDR is seeking a dedicated and skilled Workstation Technician to join one of our top clients in Lacrosse, WI. This role is perfect for individuals who have a knack for customer service and a deep understanding of computer-related terminology. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, we encourage you to apply today!
Position Overview/Responsibilities For The Workstation Technician
Position Overview/Responsibilities For The Workstation Technician
- Provide exceptional customer service in a technical support role
- Utilize ticket tracking software and related tools for documentation of operations
- Exhibit flexibility with workloads to accommodate special projects or requests and high priority orders
- Understand and match customer requests with appropriate IT solutions (hardware or software)
- This is a one-year contract position
- Two (2) years of customer service experience
- Good organizational skills and written and oral communication skills
- Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.)
- Ability to lift seventy-five pounds or more and distinguish colors
- High School Diploma
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row