What are the responsibilities and job description for the AV Support Engineer position at IDR, Inc.?
IDR is seeking a AV Support Engineer to join one of our top clients for an opportunity in Memphis, TN. This role involves providing operational support for a wide range of audio-visual systems used across various conference rooms, meeting spaces, and events. The company specializes in enterprise AV solutions, ensuring reliable technology and seamless user experiences.
Position Overview for the AV Support Engineer:
- Provide Tier 2/3 support for AV incidents, service requests, and system issues.
- Monitor, maintain, and troubleshoot AV equipment, control systems, conferencing technologies, and integrated solutions.
- Install, configure, and support AV hardware, software, and peripheral devices.
- Support conference rooms, meeting spaces, executive events, and special technology requests.
- Perform software, firmware, and system updates in accordance with established maintenance schedules.
Requirements for the AV Support Engineer:
- 3 years’ experience supporting enterprise AV systems and troubleshooting.
- Experience supporting, maintaining, and troubleshooting enterprise AV technologies, conferencing systems, control platforms, and integrated room solutions.
- AV lifecycle and asset management experience including maintaining asset inventories and tracking equipment lifecycle.
- Working knowledge of AV hardware, software, Windows/Mac environments, networking fundamentals, and third-party AV vendor integrations.
- Ability to collaborate with internal IT teams, vendors, and third-party integrators to support implementations and resolve issues.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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