What are the responsibilities and job description for the Inside Sales Support/E-Commerce Assistant position at IDNA Series LLC - Sportula Series?
About YouTheFan:
Since 2009, the YouTheFan team has designed, manufactured, and distributed unique, distinctive fan-focused items. Proudly based in Warsaw, Indiana, YouTheFan’s products for NFL, MLB, NCAA, and NHL are sold at online stores and retailers across the country. With a creative spirit and tireless ingenuity, YouTheFan makes sure the game day excitement never ends.
www.youthefan.com
Job Summary:
We are seeking a detail oriented Inside Sales Support professional to manage day-to-day order processing and customer communication. This role focuses primarily on order entry, order printing, invoicing, and supporting customers, while also assisting with maintaining accurate product information across our customers’ online stores. The ideal candidate is organized, responsive, and able to work independently with a high level of accuracy.
Responsibilities and Essential Duties:
- Enter and process customer orders accurately and efficiently.
- Print, review, and release orders for fulfillment.
- Generate invoices and ensure billing accuracy.
- Communicate with customers regarding order status, changes, and inquiries.
- Coordinate internally to resolve order issues and discrepancies.
- Update and maintain product listings across e-commerce platforms.
- Input and verify product data, including descriptions, specifications, SKUs, and pricing.
- Upload and manage product images.
- Communicate with vendors to obtain current product information and assets.
- Audit listings for accuracy and resolve discrepancies.
Key Competencies and Skills:
- Capable of learning and retaining product, program, and operational information that will be critical to customer service.
- Enthusiastic and professional in all communications.
- Excellent written and verbal communication skills are required.
- Excellent organization and time management skills.
- Ability to work independently and manage multiple tasks
- Possess a team-first attitude and be willing to help in all areas of the business as required, even if those temporary efforts are not specific to your role.
- Strong data entry skills with high attention to detail.
- Proficient in Excel or Google Sheets.
- Experience with E-commerce platforms is a plus.
Education and Experience:
- High School diploma or equivalent preferred
- 2 years of customer service experience preferred
- Customer Service/Sales Support/Data Analyst experience preferred.
Benefits:
- 401K with company matching
- Health, Dental, and Vision Insurance
- Life Insurance
- Paid time off, including a day for birthday
- Gym membership reimbursement