What are the responsibilities and job description for the Customer Service Representative position at IDN Door & Hardware Sales?
IDN Hardware Sales, Inc. is headquartered in Livonia, MI and has more than 70 years of stability and top-notch customer service. This family-owned company provides security products, access control solutions, and related services to locksmiths and security professionals.
The Customer Service Administrator
Our newest Customer Service Administrator (Customer Service) will work in a fast-paced (but steady) position. The Customer Service position is a support position for our sales team. This position involves interaction with customers, vendors, sales associates, branch managers, warehouse associates, and accounting.
Additional Responsibilities include, but are not limited to:
· Processing of all customer return credits
· Customer interaction for defective and warrantied product
· Full cycle management of vendor interaction with regards to return of goods.
· Rebilling of order corrections as necessary
· Canceling of orders
· PO generation and modification for return/replacement goods
· Processing of vendor credits and submittals to Accounting
· Non-Stock inventory management for the Division
· Working with Inventory Manager on product unavailable status.
· Other back-end sales support related tasks as necessary and assigned.
Required Experience, Skills and Abilities of the Customer Service Position
- High School Diploma or GED equivalent is required
- 2 years of experience in customer service or related field is a plus.
- Proficiency with Microsoft Office applications
Compensation, Benefits & Structure for the Customer Service Position
Compensation for this position is negotiable and will depend on relevant experience. The position is full-time with hours Monday through Friday, approximately 8:00am to 5:00pm. Medical & Dental benefits are available after 90 days of employment. The compensation package also includes benefits such as a 401(k) Plan with matching employer contributions and company-paid life and disability insurance.
IDN Hardware Sales, Inc. is an Equal Opportunity Employer!
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $21 - $24