What are the responsibilities and job description for the Sales Operations Support Specialist position at IDEXX?
IDEXX is seeking a strategic, analytical Sales Operations Support Specialist to drive deal compliance, deal structuring, pricing, and approval processes for our SaaS business. You will collaborate across sales, finance, legal, and product teams to craft compelling offers, ensure compliance, and maximize revenue while minimizing risk.
This position is expected to be onsite at the IDEXX Global Campus in Westbrook, ME.
What You Will Be Doing
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
This position is expected to be onsite at the IDEXX Global Campus in Westbrook, ME.
What You Will Be Doing
- You will structure and collaborate with sales on deals that meet customer needs and align with company objectives.
- You will maintain deal approval processes, ensuring compliance with policies and procedures.
- You will analyze deal performance, pricing strategies, and discounting practices to optimize revenue.
- You will review and approve non-standard contract terms and customer-specific requests.
- You will validate contract entries, oversee compliance audits, and collaborate on unified controls.
- You will support sales teams with data analytics, financial modeling, and reporting.
- You will partner with Sales Operations on pipeline reporting for leadership insight, necessary approvals and provide guard rails deal strategy, margin control, and non-standard requests.
- You will review and maintain Salesforce records and track deal lifecycle, customer acquisition costs, and contract renewals.
- You will review and create as necessary location order templates for standardization and compliance
- You will partner with sales operations to drive process improvements. Develop and maintain deal desk tools, templates, and training materials.
- Experience of 5 years in deal desk management, pricing strategy, sales operations, or compliance in SaaS/technology.
- Strong excel and analytical skills with the ability to interpret complex data and make data-driven decisions.
- Bachelor’s degree in business, finance, or related field (MBA a plus).
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- Knowledge of SaaS business models, subscription-based pricing, and contract negotiation best practices.
- Familiarity with Salesforce, CRM systems, CPQ tools, and sales enablement technologies.
- Detail-oriented with a focus on accuracy and compliance.
- Adaptable, and able to thrive in a fast-paced environment.
- Base salary of $85k based on experience
- Opportunity for an annual bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Salary : $85,000