Senior Operations Manager - Scarborough

As a Senior Operations Manager within Water Operations, you will lead three teams including Water Manufacturing, Water Buyer/Planning, and Water Supply Quality Engineering. You’ll oversee day‑to‑day operations, develop and engage a high‑performing team, and keep work aligned with business priorities. The role also serves as a project lead for strategic initiatives, partnering cross‑functionally to improve performance, manage costs, and enhance the customer experience.

Key Responsibilities

• Lead, coach, and develop multiple Water Operations teams, fostering strong engagement and effective situational leadership
• Plan and organize work to ensure staffing, quality, timelines, and customer commitments are met
• Act as Project Manager/Project Lead for strategic, cross‑functional initiatives within Water Operations
• Identify and implement process improvements and efficiency opportunities using data and performance metrics
• Partner with Finance and Operations leaders to manage OPEX, budgets, and cost‑savings initiatives
• Address escalated or complex issues and proactively remove obstacles
• Collaborate with internal teams and external vendors to coordinate efforts and resolve issues
• Prepare reports and analyses to communicate performance, risks, and progress to leadership
• Collaborate with and manage priorities of engineering allocations from our corporate engineering team.
  
  

Qualifications

• Bachelor’s degree
• 5–7 years of people leadership experience in operations, manufacturing, or supply environments
• Proven experience leading cross‑functional projects and teams
• Strong financial acumen with experience managing budgets and cost initiatives
• Excellent communication, problem‑solving, and organizational skills
• Customer‑focused mindset with solid operational and business judgment
• Proficiency with Microsoft Office and relevant business systems
  
  

Work Environment

• Office and operations environment with standard physical demands
• Some travel may be required
  
  

What You Can Expect From Us

• Base salary of $150K-$160K based on experience
• Opportunity for an annual bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
  
  

Why IDEXX?

We’re proud of the work we do, because our work matters. Every role at IDEXX contributes to enhancing the health and wellbeing of pets, people, and livestock. With over 10,000 global team members, customers in over 175 countries, and a fast-growing industry - we’re always looking for motivated and inspiring people to join us.

We offer competitive compensation, incentives, and benefits. You’ll be part of a double-digit growth company in a quickly growing market and we are leading the way forward with innovative products, services, and a strong focus on our customers.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.