What are the responsibilities and job description for the Technical Customer Support Internship - Summer 2026 position at IDEMIA?
Overview
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.
Responsibilities
Create and work on cases/tickets based on customer's technical support needs. Answer calls that come via one or more support lines. Utilize Salesforce for call log, tracking and documentation. Call customers back and provide updates as needed. May be assigned to specific projects / platforms based on business needs. Attendance to regular team meetings is mandatory. Attend project meetings and create/maintain deliverables as needed, using Microsoft tools (Office, Outlook, Teams, etc...).
Qualifications
High level of organization skills. Ability to prioritize tasks based on different workloads, Previous applied experience with Microsoft tools (Office, Outlook, Teams, etc…). Passionate for technology. Willingness to learn new platforms. Ability and willingness to interact with peers and leadership inside and outside the department. Previous experience with a call log and tracking tool is very beneficial. Previous customer service and technical support experience is a big plus. Previous experience interacting directly with customers is highly desirable. Self-starter and driven by a sense of urgency based on competing priorities. Microsoft technical support certifications are desirable. Experience using Windows-based computers is expected.
Important Dates
Start Date: May 18, 2026
End Date: Aug 7, 2026
Note: This is a hybrid role, you must be able to travel to the office.
The US hourly rate for this position is $20.
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.
Responsibilities
Create and work on cases/tickets based on customer's technical support needs. Answer calls that come via one or more support lines. Utilize Salesforce for call log, tracking and documentation. Call customers back and provide updates as needed. May be assigned to specific projects / platforms based on business needs. Attendance to regular team meetings is mandatory. Attend project meetings and create/maintain deliverables as needed, using Microsoft tools (Office, Outlook, Teams, etc...).
Qualifications
High level of organization skills. Ability to prioritize tasks based on different workloads, Previous applied experience with Microsoft tools (Office, Outlook, Teams, etc…). Passionate for technology. Willingness to learn new platforms. Ability and willingness to interact with peers and leadership inside and outside the department. Previous experience with a call log and tracking tool is very beneficial. Previous customer service and technical support experience is a big plus. Previous experience interacting directly with customers is highly desirable. Self-starter and driven by a sense of urgency based on competing priorities. Microsoft technical support certifications are desirable. Experience using Windows-based computers is expected.
Important Dates
Start Date: May 18, 2026
End Date: Aug 7, 2026
Note: This is a hybrid role, you must be able to travel to the office.
The US hourly rate for this position is $20.
Salary : $20
