What are the responsibilities and job description for the Customer Success Manager (Account Management) position at IDEMIA?
Overview
IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000 employees around the world and 150 partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.
Responsibilities
- Manages the customer relation by being the primary point of contact for the customer
- Seeks proactively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
- Leads and supports the program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
- Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
- Ensures compliance with customer requirements
- Organizes and plans the work according to Program Management System process
- Performs the tollgates reviews
- Monitors the KPIs of the Program
- Takes care of risk management
- Identifes issues or risks in collaboration with the technical project managers
- Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
- Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
- Manages contracts management
- Reinforce and ensures adherence to contract terms and conditions
- Leads autonomously programs within the assigned perimeter with targets to constantly improve sales and financial performance
Qualifications
- Master's degree from a business school, university, or engineering school specializing in electronics or IT
- Previous experience in program management with international clients (5 to 10 years) with experience in electronics or services
- Autonomous, enthusiastic, and proactive
- Agility and ability to communicate in a matrix/multi-country environment
- Customer focus and experience in international contract management
Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.