What are the responsibilities and job description for the Training & Development Specialist (Sales & Customer Service) position at IdeaTek?
Description
Are you passionate about developing people and helping them turn knowledge into real-world impact? Do you enjoy helping teams grow their skills, build confidence, and deliver exceptional customer experiences?
At IdeaTek, we’re looking for a Training and Development Specialist to elevate our frontline teams. In this role, you’ll own the full spectrum of training and development for Sales and Customer Service—helping team members become trusted advisors who drive revenue through honesty and support customers with genuine empathy.
You’ll play a key role in shaping how our teams communicate, sell, and serve—ensuring every interaction reflects the quality and care IdeaTek is known for.
Location: Ideal candidates for this position will live in or near the Hutchinson or Wichita, KS areas.
A Day in the Life
You’ll start your day reviewing training priorities—whether it’s onboarding a new group of hires, preparing a workshop, or analyzing performance trends. You might spend the morning leading a live training session, then shift into coaching by reviewing calls or shadowing team members to provide real-time feedback.
Some days are focused on building and refining training content, while others involve collaborating with leadership to address performance gaps or improve processes. Throughout it all, you’re helping teams grow, building confidence, and driving better outcomes for both the business and our customers.
What You'll Do
Key responsibilities include:
What Will Help You Stand Out
Beyond the qualifications, these attributes are what make someone a great fit for our team:
IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.
A few of the key ways we strive to make employees feel valued include:
If you’re ready to make an impact and help others grow their careers with IdeaTek, we’d love to hear from you. Apply today!
Requirements
What We’re Looking For
To be considered for this role, you'll need the following required qualifications:
Are you passionate about developing people and helping them turn knowledge into real-world impact? Do you enjoy helping teams grow their skills, build confidence, and deliver exceptional customer experiences?
At IdeaTek, we’re looking for a Training and Development Specialist to elevate our frontline teams. In this role, you’ll own the full spectrum of training and development for Sales and Customer Service—helping team members become trusted advisors who drive revenue through honesty and support customers with genuine empathy.
You’ll play a key role in shaping how our teams communicate, sell, and serve—ensuring every interaction reflects the quality and care IdeaTek is known for.
Location: Ideal candidates for this position will live in or near the Hutchinson or Wichita, KS areas.
A Day in the Life
You’ll start your day reviewing training priorities—whether it’s onboarding a new group of hires, preparing a workshop, or analyzing performance trends. You might spend the morning leading a live training session, then shift into coaching by reviewing calls or shadowing team members to provide real-time feedback.
Some days are focused on building and refining training content, while others involve collaborating with leadership to address performance gaps or improve processes. Throughout it all, you’re helping teams grow, building confidence, and driving better outcomes for both the business and our customers.
What You'll Do
Key responsibilities include:
- Lead onboarding and training for all Sales and Customer Service team members
- Design and deliver engaging training across multiple formats, including in-person, virtual, and self-paced learning
- Develop and maintain training materials, including curricula, SOPs, and reference guides for both new hires and current staff
- Partner with leadership to identify performance gaps and implement targeted coaching and development plans
- Conduct coaching sessions through call monitoring, shadowing, and role-playing exercises
- Facilitate ongoing training sessions and “tune-up” workshops focused on de-escalation, objection handling, overcoming performance plateaus, and strengthening consultative sales and customer experience skills
- Partner with the Talent team to integrate role-specific learning paths into systems (HRIS/LMS) for tracking, consistency, and compliance
- Ensure alignment between sales strategies and customer service standards
- Train teams on clear customer communication, including billing, installation timelines, and service expectations
- Monitor industry trends and update training content to remain competitive and relevant
- Track and report on training effectiveness using key performance metrics
What Will Help You Stand Out
- Experience training Sales or Customer Support teams
- Experience working with Learning Management Systems (LMS)
- Familiarity with CRM systems
- Experience developing structured training programs or curriculum
Beyond the qualifications, these attributes are what make someone a great fit for our team:
- Engaging communicator – You naturally connect with people and keep them engaged
- Coach and mentor – You enjoy helping others grow and succeed
- Adaptable – You adjust your approach based on audience and environment
- Detail-oriented – You ensure accuracy and consistency in training materials
- Collaborative – You work closely with leaders and teams to drive improvement
- Results-driven – You focus on outcomes and continuously look for ways to improve performance
IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.
A few of the key ways we strive to make employees feel valued include:
- Competitive pay performance based bonus potential
- Medical, dental, vision, life, and 401k with match
- Free coaching/counseling for employees & families
- Free internet service (if available in your area) or internet reimbursement
- Tuition reimbursement for personal and professional growth
- Community engagement opportunities
- Culture that values results, effort, and integrity
- We are Trustworthy – We build confidence through transparency, follow-through, and dependability.
- We count on Big Thinkers – We don’t just imagine the future—we create it with bold, actionable ideas.
- We have a Resilient Spirit – We embrace challenges, bounce back from setbacks, and keep striving for more.
- We stand on Belief – We believe everyone deserves access to technology that helps them learn, grow, and thrive.
- We foster Connectedness – Our work goes beyond broadband—we build real connections within our team and our communities.
- We drive Innovation – We're always looking for ways to improve and redefine what’s possible.
If you’re ready to make an impact and help others grow their careers with IdeaTek, we’d love to hear from you. Apply today!
Requirements
What We’re Looking For
To be considered for this role, you'll need the following required qualifications:
- 3 years of experience in a training or education position
- Experience designing and delivering both in-person and virtual training
- Strong public speaking and communication skills
- Ability to simplify complex or technical information into clear, understandable content
- Experience engaging and managing audiences of various sizes
- Strong organizational skills and ability to manage multiple priorities
- Willingness to travel up to 20% to support training across locations