What are the responsibilities and job description for the Support Technician (FSD260107) position at Ideal Software Systems?
Do you have strong investigative skills? Are you committed to providing exceptional customer service? Looking for a career change?
Ideal Software Systems is looking for a highly motivated individual to join our dynamic, growing team of Support Technicians. This candidate will play an integral role in the installation and support of hardware and software systems for the company's Financial Services Division. As such we are looking for someone with high attention to detail, the ability to build positive relationships, and a strong passion to provide high-quality support to our many customers.
This position is for a Tier 1 support technician. However, almost all of our current Tier 2 and 3 technicians started in Tier 1 so we always have room for advancement. Although we have a fast-paced work environment, it's never boring and we like to sprinkle in a bit of fun and levity to keep spirits high and minimize burnout.
NOTE: Please be sure to submit a professional cover letter for this position as a statement of your ability to create professional correspondence with a customer. A synopsis of why you feel you are a perfect fit for this position is what we are looking for in your cover letter.
What you'll be doing:
The successful candidate will be trained to support Ideal's fast-growing point-of-sale system called VersiRent. The program allows users to receive inventory, write contracts/agreements, and take payments on that inventory for Rent To Own agreements as well as retail sales and other features. Our customers are typically friendly and easy to work with, making the support technician's job generally a pleasant experience. Having strong math skills is beneficial to this position since many of the issues you'll help customers with are dealing with monetary transactions. Additionally, you'll have the opportunity to learn SQL queries to query the database which uses Microsoft SQL Server as the database engine.
Responsibilities:
What We Need:
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What We Would LIKE You To Have:
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About the Company:
Ideal is a locally owned progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement, family entertainment, and financial markets.
Ideal's rapidly growing client base, aggressive product development path, and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities. Applicants with previous experience will be given priority.