What are the responsibilities and job description for the Counter Associate for well established appliance parts business -Metaire/New Orleans/Gretnaa position at Ideal Appliance Parts Inc.?
- NOTE : Counter Positions - openings available in Metairie/ New Orleans /Westbank locations !!
- NO PHYSICAL LIMITATIONS/HEAVY LIFTING /MOVING INVENTORY WITH A HAND TRUCK REQUIRED
Counter Associate
. On the job training by the current staff .
F/T Position Mon - Fri 8-5pm and Saturdays once trained rotate 8-2PM
This position requires excellent physical condition with NO PHYSICAL LIMITATIONS and a tolerance for warmer temperatures in a warehouse environment.
COUNTER ASSOCIATE
1. Oversee Front Counter, this means handling ALL facets of the counter job on a daily basis include assisting and selling to customers, understanding their needs and providing them with necessary product(s) to attain 100% customer satisfaction. You will train and learn our parts, appliance, HVAC, plumbing, water heater, apartment inventory and all other inventory.
2. Answer phones at counter and assist phone customers in full if they need to place orders, have questions , complete the call 100% to customer satisfaction if you cannot assist the customer then it is important to forward calls and or take complete messages and get to correct person immediately.
3. Assist in inventory maintenance whenever necessary; replenishing/pulling stock/organizing inventory and maintaining inventory control.
4. Maintain clean, neat and organized counter area and store area including counter, warehouse and restrooms, parking lot etc.
5. Assist fellow workers whenever and however necessary
6. Handle and complete all paperwork procedures related to counter positions ,including invoicing, special orders, will call, holds, credits, returns, warranty, purchase orders.
7. Learn how to close out daily and reconcile SBC/Charge It Pro/Cash Etc/End of Day, Petty Cash…. Be able to open and close store if ever needed to do so.
8. Work, communicate and interact pleasantly with coworkers both at counter and in warehouse, delivery driver, supervisor and other branches to maintain open communication and create a harmonious team work environment. When in doubt ask questions …communication is the key to our success and customer satisfaction.
9. Comply with all Ideal rules/ policies and procedures.
10. Position may require at times working with parts/inventory/warehouse, unloading trucks and or loading delivery trucks.
11. Rotate/Work Saturday Schedule
12. Maintain customer goodwill, we work hard to retain our customers, we want them to return.
Revised 2/2019
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- parts counter experience appliance/auto/industrial parts: 2 years (Preferred)
- HVAC sales: 1 year (Required)
- appliance repair : 1 year (Preferred)
Work Location: In person
Salary : $16 - $18