Patient Services Representative

at Partnership Health Center in Missoula, Montana, United States

Job Description

BARGAINING UNIT: This position will be covered under a Collective Bargaining Agreement (CBA) once negotiations are complete. Until then, the role will follow current organizational policies and procedures.Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 18,000 individuals and families. A 14-site, Federally Qualified Health Center in Missoula County, PHC fulfills its mission through the provision of a full range of primary care services – medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time.The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred.DEFINITION:Performs a variety of clerical and reception duties, including assessing patient income for discounted services at Partnership Health Center (PHC). Provides compassionate, patient-centered service – even in challenging interactions – with professionalism and empathy.REPRESENTATIVE EXAMPLES OF WORK:Greets and registers patients for appointments, screens incoming phone calls, records messages, and routes calls to appropriate departments.Schedules appointments and enters patient information into the system according to established protocols.Prints and distributes daily schedules, and makes reminder calls to patients.Reviews patient charts for required updates, verifies income and payer sources, and updates information in both charts and the electronic system.Interviews patients in need of financial assistance and explains the sliding fee scale and eligibility requirements.Obtains income documentation, determines eligibility, and assists with setting up payment plans.Refers patients to an Eligibility Technician when appropriate for Medicaid, Medicare, or insurance enrollment support.Calculates nominal fees and collects payments for visits and outstanding balances.Reconciles end-of-day postings with cash on hand, resolves discrepancies, and submits the daily deposit.Supports clinical staff as part of a care team through efficient scheduling and coordination.Helps facilitate timely patient flow and communicates delays or changes in the schedule to patients.Secures facility entrances at the end of the shift and tidies the lobby area to maintain a welcoming environment OTHER DUTIES:May manage waiting and cancellation lists for assigned care teams. May assist patients in completing medical information and forms. May provide support with medical records or perform general secretarial duties as neededPerforms related work as required or directed.SUPERVISION RECEIVED: Works under the general supervision of the Patient Services Supervisor or designee.SUPERVISION EXERCISED: None. May expla