IT Systems and Infrastructure Engineer III - ITD

State of Idaho
Idaho Transportation Department

NOTICE: Applications will be accepted through 11:59 PM MST on the posting end date.

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Do you want to make a difference and be part of an award-winning agency, dedicated to enhancing the quality of life in Idaho through transportation? At the Idaho Transportation Department (ITD), every employee is critical to the mission, and we strive to foster an innovative, collaborative workplace where employees can grow and do their best work.

The Idaho Transportation Department is hiring an IT Systems and Infrastructure Engineer III to join our team located in headquarters, Boise, ID . This position will serve as a senior technical expert with advanced expertise in development, implementation, and maintaining complex systems. The successful applicant will provide leadership in design, enhancement, implementation, and consultation on complex enterprise systems.

Infrequent nights and weekends are required to provide operations with support for off-hours maintenance completion.

Please note: Criminal background check is required for this position.

EXAMPLE OF DUTIES

• Provide technical support and software expertise for Windows servers to ensure that they operate accurately and efficiently in response to user requirements
• Install applications, diagnose, and resolve system problems, test software, and document operating procedures
• Provide HS/Windows systems support in a production environment
• Support and configure Team Foundations Server (TFS) and CRM for Software Development Lifecycle support for ITO
• Provide resolutions for hardware and software problems
• Research and analyze root causes
• Coordinate remedial actions (e.g. backups, maintenance fixes, etc.) with vendor and/or operations personnel
• Review monitoring logs for problem identification and suggested resolutions
• Plan, conduct, and report tests with appropriate staff
• Monitor and provide daily reports on system performance to pinpoint performance bottlenecks
• Provide technical input to evaluate alternative methods
• Create and implement custom-written PowerShell/batch scripts to automate and streamline processes
• Create and maintain comprehensive operational infrastructure documentation including scripts, documentation, and procedures
• Provide cross-training and instruction to peers

MINIMUM QUALIFICATIONS

Considerable knowledge of:

• Current information technology trends and capabilities

Experience:

• Planning, installing, maintaining, troubleshooting network, server or storage systems
• Resolving network or server problems
• Working with end users to develop and implement information technology solutions for user computing needs in a business environment
• Experience as a technical lead implementing or supporting network, server or storage systems

MQ Specialties:

• Experience with scripting languages in a large production environment
• Experience in application integration with multi-tier application architecture
• Experience designing, analyzing, and troubleshooting enterprise-level computing environments
• Experience designing, analyzing and maintaining high-availability (HA) server environments
• Experience designing and supporting Disaster Recovery solutions
• Experience with cloud computing architectures (IaaS, PaaS, SaaS)
• Experience conducting cross-training in relevant support technologies

Desired Qualifications:

• In depth knowledge and experience in Windows Servers 2012/2016/2019/2022/2025 configurations, administration, and performance management
• Experience and expertise in VMware ESX virtual servers on UCS and/or HP Blade hardware
• General knowledge and understanding of databases, applications and web servers gained through server administration in the Windows environment
• Experience developing complex PowerShell/batch scripts
• Experience and expertise with Windows/IIS, .NET frameworks and system administration services
• Excellent troubleshooting skills and ability to diagnose and resolve critical software and server issues

To learn more about the department, please visit the ITD website. Make a difference in your community and in the lives of the citizens of Idaho! Contact an ITD Recruiter at: careers@itd.idaho.gov or call 208-334-8664. The Idaho Transportation Department does not sponsor work visas.

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information, please visit https://dhr.idaho.gov/information-for-state-employees/ .

EEO/ADA/Veteran

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodation for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov .

Preference may be given to veterans who qualify under state and federal laws and regulations.