What are the responsibilities and job description for the WMS Support Technician position at ID Logistics?
About Us:
ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/ customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.
Role Summary
The WMS Application Support Technician provides on-site support for Manhattan SCALE WMS and Nulogy systems. This role focuses on system stability, issue resolution, and process optimization by working closely with subject matter experts (SMEs) on configuration, integration, and workflow improvements. The technician will assist with testing, training, and documentation to ensure smooth operations and successful enhancements.
Work Location: This is an on-site role in Country Club Hills, IL.
Work Schedule: This role requires a flexible on-site schedule. The ideal candidate is willing and comfortable working extended work hours as needed during the first several months of the startup. There will be occasional responsibilities outside of scheduled hours to meet evolving customer demands. The hired individual will have experience working in a customer centric work environment.
Compensation/Benefits: Attractive annual salary of $85,000-$100,000 plus bonus with benefits including PTO, sick time, corporate holidays, medical, dental and vision insurance, 401(k) matching, and more.
Travel: Up to 25% after getting acclimated in the position.
This position is not eligible for immigration sponsorship.
Key Responsibilities
- Act as the primary on-site contact for WMS and Nulogy application support; troubleshoot Level 2 issues and escalate to SMEs or vendors as needed.
- Monitor system health, integrations, and device connectivity; identify and resolve operational disruptions quickly.
- Collaborate with Manhattan SCALE and Nulogy SMEs to review business processes, assist with configuration changes, and validate optimization efforts.
- Support testing activities (unit, integration, and UAT) for new implementations, enhancements, and patches.
- Assist in developing and maintaining process documentation, SOPs, and training materials; deliver end-user training sessions.
- Perform basic data validation and reporting using SQL queries; support inventory reconciliation and data migration.
- Coordinate with IT Operations resources to ensure RF devices, printers, and Smart Factory sensors communicate properly with WMS and Nulogy systems.
- Participate in continuous improvement initiatives to enhance system performance and operational efficiency.
- Design and test WMS enhancements / extensions developed by software vendor or internal development team.
- Participate in design reviews of enhancements and new implementations.
Qualifications:
Required Qualifications
- High School Diploma or GED, or equivalent experience plus education.
- 2 years’ experience in WMS or manufacturing application support (Manhattan SCALE or Nulogy preferred).
- Strong troubleshooting and problem-solving skills; ability to quickly learn system functionality.
- Familiarity with warehouse operations and process flows.
- Basic SQL skills for data validation and reporting.
- Excellent communication skills for training and cross-functional collaboration.
- Ability to work on-site and interact directly with operations teams.
Preferred Skills
- Exposure to Nulogy platform and Smart Factory integrations.
- Understanding of EDI/API integrations and RF device management.
- Basic networking knowledge and familiarity with industrial equipment connectivity.
- Bilingual (English/Spanish) is a plus.
Salary : $85,000 - $100,000