Shift Lead

About:

Our founder Brandon Landry has always been a big fan of cheeseburger sliders. Their size. Their flavor. Their ability to let you eat as many as you want. And while sliders had traditionally been bro bites at sports bars, Brandon knew they could be bigger. Much bigger. So, he set off to bring small burgers to the big stage. And Smalls Sliders was born.

Today, we proudly stand as one of the fastest-growing QSR brands in the country. Our success is driven by a simple yet disruptive approach, we only use only high-quality ingredients and make our cheeseburger sliders fresh to order always. Our waffle fries are made with the most superior spuds, too. Then seasoned to perfection for dippin’ & dunkin’ in queso or our signature Smauce® ’til your heart’s content. And our shakes? Well, they’re just the coolest.

Join our Smalls Squad, a team of passionate individuals from diverse walks of life united in our purpose to make everyone's day a small bit better.

Job Summary:

A shift lead is in charge of providing direct supervision to the Squad Members independently along with the management team at Smalls. Shift Leads are expected to work in a fast-paced environment, perform a variety of tests, and maintain a positive attitude while interacting with guest and other Squad Members.

Key Responsibilities:

• Deploying squad members based on pre-determined shift schedules
• Monitoring attendance and tardiness during shift
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Assist with training new and current Squad Members on tasks
• Handling or escalating customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits
• Maintaining the overall cleanliness and safety of the Can
• Other duties as assigned

Skills & Job Qualifications:

• Experience running shifts in fast paced environment
• Ability to communicate duties and expectations effectively
• Guest concern resolution experience a plus
• Experience training a plus
• Cash handling/management skills
• Acquire or already have a Manager food safety card within 30 days of employment
• Must have reliable transportation
• Must be over the age of 18
• Previous experience in customer service or food service
• No formal education required (High school diploma or equivalent is preferred but not mandatory).

Top Candidates will:

• Sweat the small stuff: Strive to execute at the highest level and get every small detail just right. And when you get it wrong, own it and not only make it right, but make it better.
• Bleed orange: Represent Smalls by welcoming all. At our Cans. In our squads. Always. We don’t just work at Smalls. We are Smalls.
• Serve up fun: Smile, laugh and have a good time. Don’t just serve someone food. Make their day a small bit better.
• Celebrate small wins: Make a big deal out of small wins and have a positive impact on the world.
• Put others first: Offer to help out even if it’s not your job. Be accountable not only for your actions but the actions of your entire squad. When we put our team before ourselves, we all win.

Working Conditions:

• Requires standing for extended periods, lifting moderate to heavy items, and working in hot and fast-paced environment.
• Uniform and proper hygiene standards must be maintained at all times.

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.