What are the responsibilities and job description for the Level 3 Desktop Support Engineer position at ICS Global Soft, Inc.?
Hello,
Hope you are doing great.
We have an immediate Requirements for these role
📌 Hiring: Level 3 Desktop Support Engineer
📍 Location: 1. Kennesaw: 2825 Cobb International Blvd NW, Kennesaw, GA 30152
2. Bolingbrook: 860 Remington Blvd, Bolingbrook, IL 60440
🕒 Job Type: Long Term Contract
🏢 Client – TechM
Job Description:
Level 3 Desktop Support Engineer (System Administrator, Networking & Nutanix). Nutanix is nice to have
Position Summary
Level 3 Desktop Support Engineer is responsible for maintaining, supporting, and optimizing the organization’s IT infrastructure, including virtualization platforms, backup solutions, endpoint management systems, and network services. This role ensures high availability, security, and performance of IT systems while providing Tier 2/3 support to end users.
Key Responsibilities
System Administration
- Administer and maintain enterprise IT infrastructure, including servers, virtualization, and storage systems
- Manage and support Nutanix hyperconverged infrastructure (HCI) environments
- Perform system monitoring, patch management, upgrades, and performance tuning
- Ensure system security, compliance, and adherence to IT policies
- Backup & Disaster Recovery
- Manage and support Veeam Backup & Replication solutions
- Configure and monitor backup jobs, replication, and recovery processes
- Perform regular backup validation and test restores
- Develop and maintain disaster recovery (DR) procedures and documentation
- Endpoint Management (SCCM / MECM)
- Administer Microsoft SCCM (Endpoint Configuration Manager)
- Deploy applications, patches, and updates via Software Centre
- Troubleshoot SCCM deployment failures and client issues
- Manage OS deployments, task sequences, and software packaging
- Networking
- Manage and support LAN/WAN infrastructure
- Configure and troubleshoot network devices (routers, switches, firewalls)
- Monitor network performance and resolve connectivity issues
- Manage VLANs, DHCP, DNS, VPNs, and network security controls
- Help Desk & Support
- Provide Tier 2/3 technical support for users and IT systems
- Troubleshoot hardware, software, and network-related issues
- Manage IT tickets, incidents, and service requests within SLA
- Support end-user computing (Windows OS, applications, devices)
Technical Skills Required
- Nutanix HCI (AHV, Prism)
- Veeam Backup & Replication (backup, restore, DR)
- Microsoft SCCM / MECM (deployments, patching, OSD)
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
- Windows Server administration
- Active Directory, Group Policy
- Virtualization technologies
Preferred Skills
- Experience with Azure or hybrid cloud environments
- PowerShell scripting and automation
- Knowledge of IT security best practices
- ITIL framework familiarity
Qualifications
- Bachelor’s degree in Information Technology or related field (or equivalent experience)
- 3–6 years of experience in system administration, networking, or IT support
- Relevant certifications (preferred):
- Nutanix Certified Professional (NCP)
- Veeam Certified Engineer (VMCE)
- Microsoft certifications (MCSA, MD-102, etc.)
- CompTIA Network / Security
Key Competencies
- Strong troubleshooting and analytical skills
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Proactive and detail-oriented approach
Rajesh (Thomas)
Senior Technical Recruiter
ICS Globalsoft Inc
1231 Greenway Drive | Ste 375 | Irving, TX 75038
E-mail: |
Direct Number: Ext: 127
NMSDC Certified | Certified Minority Business Enterprise (MBE), SBE | An E-Verify company
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Salary : $30 - $40