What are the responsibilities and job description for the Center Manager position at iCRYO?
Competitive pay with generous monthly commissions and bonuses!
iCRYO is an upscale wellness service retailer of cryotherapy, infrared therapy, body sculpting, IV therapy, and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry. Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first-class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the most exceptional wellness experience they deserve.
Position Overview : As the leader, the Center Manager is responsible for overseeing all aspects of center operations. The Center Manager is directly responsible for achieving sales goals through exceptional guest service, marketing the center, sales growth strategy, guest retention. The Center Manager will also be responsible for scheduling, onboarding of new hires, continuing the education of other employees and maintaining safety protocols within the center.
The ideal candidate should be action-oriented, sales-driven, ambitious, display leadership, cultural fit, upbeat, confident, honest, detailed, and goal-oriented. This person will identify and solve problems, set expectations and goals, and delegate tasks but should also be able to assist the team members on an individual level should they need help. This candidate shall also possess the skills necessary to autonomously manage with minimal direct supervision.
Qualifications:
Preferred 3 years management experience with high-volume
3 service retailer or fitness center
3 years POS knowledge
CRM managing experience
Office 365 assets experience
Ability to work a minimum of 45 hours per week with a flexible schedule including nights, weekends and some holidays.
Required to meet, maintain and exceed all Center, Personal, and Employee sales goals and
productivity requirements set by iCRYO
Must be motivated, respectful, and professional with skills and ability to constructively coach
employees
Ability to understand and analyze various reports including but not limited to, guest retention,
Lifestyle Pass quantities, scheduling, inventory, employee sales, commission reporting.
Proficient in scheduling a team of 15 individuals best fit to meet the business model and maximize profit, approve/deny time off requests, and cater to the guest experience.
Essential Functions:
Ability to motivate, coach, and extensively train each employee on all services, safety protocols, recommendations, sales, Lifestyle Passes, and Packages. Set clear, attainable, and measurable performance goals
Provide Team Members with all resources necessary to succeed, including operating systems, new service knowledge, company updates, and ongoing training material
Demonstrate respectful team dynamic to encourage sales growth across the board.
Ability to professionally and appropriately correct employee behavior, discipline, terminate, and facilitate the transfer of employees.
Ability to comprehend and pass a number of iCRYO-designed service exams following initial training
Maintain good time management skills, good judgment, and ability to multitask.
Display exceptional guest experience skills, handle and resolve guest issues to maintain guest loyalty
Understand the needs of the guest, ability to educate guests on services needed in a competent, efficient, and professional manner
Meet or exceed minimum productivity requirements set by the company including sales goals
Maintain professional appearance and positive attitude
Maintain an environment of trust, communicate efficiently with managers and peers
Must be able to complete ongoing and continued education
Maintain a clean environment, uphold company standards
Preferred skillset in local community marketing
Maintain Vendor Relations
Inventory Management
Ability to invoice proper partners at given opportunities