What are the responsibilities and job description for the Wellness Specialist position at iCRYO - Edgewater, IL?
The Role
This is an active, on-your-feet, guest-facing role. You are on the floor, with guests, moving through the center all day. This is not a desk job. If you light up when you are helping people feel their best, and you would rather be in motion than behind a counter, this is your seat.
A Wellness Specialist is the face of the center and the reason guests come back. You greet, educate, guide, and deliver our recovery and lifestyle services, and you help every guest find the membership, pass, or service that fits their goals.
What You'll Own
- Serve as a warm, confident, guest-facing presence from the moment someone walks in. Give tours, run the tour exchange, answer questions, and educate guests on our services.
- Deliver our lifestyle and recovery services (cryotherapy, compression, red light, sauna, and more) to standard.
- Complete opening and closing checklists; keep treatment rooms, common areas, and the front desk clean, stocked, and reset; do the daily walkthrough and flag anything that needs follow-up.
- Lead by example in conversion: tours, memberships, service conversations, and add-ons. Meet or exceed daily and weekly goals; earn 5% commission on services you personally sell. Log every touch.
- Support the center's social media and community outreach, and help run pop-ups, quarterly events, and promo nights, on site and in the community.
The Path to Growth This role is built to grow, and we promote from within.
Who Thrives Here
- High energy, warm, and genuinely into wellness and recovery; you like being on your feet and with people.
- Sales-minded and goal-oriented, comfortable educating and recommending without pressure.
- Reliable, detail-oriented, and a team player.
- 2 to 3 years of retail or sales experience preferred; a health and wellness background is a plus.
- Comfortable with a flexible schedule that includes evenings and weekends.
- RN license a plus (for IV support).
Schedule, Compensation, and Benefits
- Full-time or part-time, up to 40 hours per week, including evenings and weekends as the center needs.
- Hourly pay set at offer based on experience, plus 5% commission on services you personally sell.
- Paid Time Off: 5 days year one, 10 days year two, 15 days at year five and beyond.
- Health, dental, and vision insurance and a retirement plan after 90 days.
- Hands-on training, complimentary and discounted access to our own services, and real career growth.
How We Work iCRYO Edgewater runs on warmth held to a clear standard. We take exceptional care of our guests and of each other, we communicate early and often, and we celebrate wins. You will be trusted to own your role and supported the whole way.
iCRYO Edgewater is an equal-opportunity employer.