Wellness Center Manager

Position Summary

The iCRYO Edgewater Center Manager is responsible for the day-to-day operation and performance of the center. The Manager leads the team, ensures an exceptional client experience, drives membership and revenue growth, maintains a safe and professional facility, and keeps ownership informed of center performance.

This is a hands-on leadership position for someone who enjoys working with people, motivating a team, solving problems, and helping grow a wellness business.

Primary Responsibilities

Center Operations

• Oversee daily center operations, staffing, scheduling, opening/closing procedures, inventory, and facility needs.
• Ensure services are delivered consistently, professionally, and according to iCRYO protocols.
• Maintain a clean, welcoming, organized, and properly functioning center.
• Coordinate equipment maintenance and vendor needs when necessary.

Team Leadership

• Lead, schedule, train, and support center staff.
• Establish clear expectations for customer service, sales, attendance, professionalism, and job performance.
• Provide ongoing coaching and address employee issues promptly.
• Create a positive, accountable, team-oriented work environment.

Client Experience

• Ensure every client receives a welcoming, professional experience.
• Resolve customer concerns and follow up when necessary.
• Help build long-term relationships with members and regular guests.
• Ensure staff accurately explains services, memberships, pricing, and protocols.

Sales & Membership Growth

• Take ownership of center sales performance, including memberships, packages, renewals, upgrades, and lead follow-up.
• Track leads, conversions, memberships, retention, and other key sales metrics.
• Coach staff on effective, professional sales conversations.
• Work with the Community Outreach Leader and ownership on promotions, partnerships, events, and local marketing opportunities.

Performance & Reporting

• Track key center metrics including revenue, memberships, leads, conversions, payroll, expenses, and client retention.
• Provide ownership with regular, accurate reporting on center performance.
• Identify problems and opportunities and recommend solutions.
• Maintain complete transparency regarding center expenses, transactions, systems, records, passwords, and other business information.

Safety & Compliance

• Ensure team members follow required safety procedures, screening protocols, documentation requirements, and equipment guidelines.
• Ensure appropriate staff certifications and training remain current.
• Work closely with the Lead Nurse regarding clinical services and medical concerns.
• Escalate issues outside the Manager's scope to the appropriate licensed professional or ownership.

Qualifications

We are looking for someone who has:

• Previous management experience in hospitality, fitness, wellness, retail, healthcare, or another customer-focused business.
• Strong leadership and communication skills.
• Proven sales and customer-service ability.
• Experience managing employees and schedules.
• Comfort reviewing basic business metrics and reports.
• Strong organizational skills and personal accountability.
• The ability to work independently while maintaining open communication with ownership.

Experience in wellness, fitness, recovery, spa, or membership-based businesses is preferred but not required.

What Success Looks Like

A successful Center Manager creates a center where clients want to return, employees want to work, sales consistently improve, operations run smoothly, and ownership always has a clear understanding of how the business is performing.