What are the responsibilities and job description for the Customer Onboarding Representative position at iClassPro - Class Management Software?
Description
Join the Team Behind the World’s Leading Class Management Software!
Who We Are
At iClassPro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.
Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!
What Drives Us
Our Core Values aren’t just words on a wall — they guide everything we do and who we hire:
We believe in taking care of our people.
All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.
iClassPro is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.
E-Verify is used to verify authorization to work in the U.S.
Join the Team Behind the World’s Leading Class Management Software!
Who We Are
At iClassPro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.
Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!
What Drives Us
Our Core Values aren’t just words on a wall — they guide everything we do and who we hire:
- Commitment to Excellence
- Commitment to Customer Service
- Solutions-Focused Thinking
- Teamwork and Collaboration
- Taking Ownership
- Coach and train new users to feel confident using our software.
- Consult with clients to understand their goals and help them make the most of iClassPro
- Upgrade customers from Signature to Premium plans, highlighting new features and benefits.
- Support retention initiatives, building lasting relationships with our users.
- Host engaging webinars to educate new and existing clients on best practices.
- A genuine love for connecting with people of all technical skill levels.
- Strong communication skills for both online meetings and in-person interactions.
- Impeccable attention to detail and follow-through.
- Confidence in leading discovery conversations with new clients.
- Excellent time management and organizational skills.
- Industry and/or iClassPro software experience (this is a huge plus!)
We believe in taking care of our people.
- Robust PTO because work-life balance matters
- Comprehensive health benefits including medical, dental, vision, and more!
- Generous 401(k) ontribution to help you plan for your future
- Fun company events that connect our team
- Career growth opportunities in a thriving, purpose-driven company
All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.
iClassPro is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.
E-Verify is used to verify authorization to work in the U.S.
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