Bilingual Office Receptionist

KEY DUTIES AND RESPONSIBILITIES

• Follows standard operating procedures (SOP’s).

• High level of customer service including but not limited to greeting and receiving visitors, answering phones, and maintaining receptionist area.

• Communicate effectively with excellent and warm customer service.

• Ability to problem solve, communicate effectively with a Team, and provide warm customer service.

• Manage Office inventory, including completing and managing multiple orders as necessary.

• Assist with maintaining IceCap security by ensuring all visitors and guests are checked in correctly and receive passes.

• Maintain Company calendars including multiple conference and meeting rooms. 

• Support for special guests, customers, and events. This can include setting up and tearing down events.

• Ability to learn and become proficient with using the Warehouse Management System (WMS). 

• Take detailed notes in the system to ensure accuracy of all customer needs and charges.

• Complete other duties and special projects, as assigned. 

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

• Proficient computer skills. 

• Bilingual (Spanish)

• Skilled organizational skills, including the ability to multi-task and prioritize work.

• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization, customers, and guests. 

• Maintain focus in a fast-paced work environment. 

• Strong analytical and problem-solving skills.

• Ability to multi-task and prioritize workload with demonstrated organizational skills.

• Experience working with Warehouse Management Systems (WMS) preferred.

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Benefits 
IceCap provides an excellent benefits package with competitive pay, health insurance, 401K, PTO, and more.