Applications Analyst

Job Summary: The Applications Analyst’s role will play a crucial role in ensuring the smooth operation and optimization of the firm’s legal software applications. They are responsible for analyzing, designing, implementing, and maintaining software solutions that support the firm's legal and business processes. Their expertise will help enhance productivity, streamline workflows, and improve overall efficiency.

Essential Job Duties: 

Planning & Deployment

• Shared responsibility for the planning, design, development, of new applications and enhancements to existing applications.
• Manage compatibility and interoperability of applications.
• Ongoing review and analysis of the effectiveness and efficiency of applications. Result in developing strategies to further leverage and improve these applications.
• Conduct research into software products and services in support of development and purchasing efforts.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.

Operational Management

• Maintain and monitor performance of existing software and applications across the organization.
• Learn technical and functional aspects of software applications used and supported by the organization.
• Collaborate with accounting department leads and training staff to assess application training needs and objectives.
• Participate in the design, development, and delivery of software applications training programs and individual classes.
• Field incoming request tickets from end-users to resolve application and software issues within assigned applications or databases and properly document interactions.
•  Thoroughly document the problem-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
• Apply diagnostic utilities to aid in troubleshooting.

Minimum Requirements:

• Bachelor's Degree in Computer Science, Information Systems, or related field required or 3-5 years of equivalent combination of education and work experience.
• Functional and technical knowledge and experience with accounting software solutions.  Ideally 3 or more years of enterprise level accounting software analysis or equivalent functional subject matter expertise.
• Strong general knowledge of the Microsoft Windows operating systems (PC and Server) including all administration-level functions.
• Strong authoring or development experience with T-SQL, SSRS, Power BI or other report design and visualization tools
• Experience with Microsoft Office with emphasis on Excel proficiency.
• Experience with requirements gathering and software testing.
• Previous experience in the legal or professional services industries is preferred.
• Excellent customer service and written/spoken communication skills.

Other Requirements:

The requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment Operated:

This position requires extensive use of a computer and telephone. This position also requires the use of printing, copying, faxing and scanning equipment.

Physical Requirements: 

While performing the duties of this job, the employee is occasionally required to sit; stand; talk; see; and hear.  

Mental Requirements:

Ability to communicate effectively, verbally and in writing, with a diverse group of people.

Work Environment:

While performing the duties of this job, the employee may be exposed to weather conditions while traveling.  The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Benefits provided include: Paid time off, Health insurance, Vision and Dental Insurance, 401k (with an employer match), life insurance, and many others.  Please reach out for a comprehensive list of benefits provided. 

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. To succeed, we take great pride in a culture where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform to their highest potential.

Candidates must have permanent authorization to work in the United States. 

Ice Miller LLP is an Equal Opportunity Employer.