What are the responsibilities and job description for the Dispatcher position at Ice Express (Ice Distributor - Houston, TX)?
🚛 Now Hiring: Distribution Dispatcher (Full-Time) – Ice Express
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Ice Express is seeking a highly organized, fast-paced Distribution Dispatcher to join our growing team. We operate 7 days a week with multiple trucks, drivers, and high call volume-this role is critical to keeping our operation running smoothly and efficiently.
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Position Overview
As a Dispatcher, you will be the central point of communication between our customers and drivers. Your primary focus will be ensuring we consistently meet our two key service goals:
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1-Hour Service Response
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On-Time Delivery Execution
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You will play a vital role in coordinating deliveries, supporting drivers, and maintaining a high level of customer satisfaction.
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Key Responsibilities
Answer and manage multiple phone lines; respond to customer inquiries promptly and professionally
Able to work Saturdays and Sundays as required.
Accurately enter and record customer orders in the software system.
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Dispatch and route drivers efficiently to maximize productivity and profitability
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Maintain constant communication with drivers and customers regarding delivery status
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Prioritize and adjust deliveries and assignments in real-time
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Track and manage driver inventory using company software and systems
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Coordinate daily logistics to ensure timely and accurate deliveries
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Support drivers in completing assignments and resolving issues in the field
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Schedule & Requirements
Full-time position (minimum 40 hours per week)
Pay range $18 to $20.00
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Must be available to work a flexible schedule
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Operations run 7 days a week from 7:00 AM – 8:00 PM
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A dispatcher must always be on duty, so flexibility is required
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What We’re Looking For
Strong communication and multitasking skills
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Ability to work in a fast-paced, high-demand environment
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Problem-solving mindset with attention to detail
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Comfortable with logistics software and tracking systems
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Team-oriented with a commitment to reliability and accountability
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Why Join Ice Express?
Be-part of a growing, essential service industry
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Work in a fast-moving environment where no two days are the same
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Play a key role in delivering critical products to customers
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If you're someone who thrives under pressure, enjoys coordinating moving parts, and takes pride in delivering top-notch service—we want to hear from you.
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Apply today and help keep Ice Express moving.
Salary : $18 - $20