What are the responsibilities and job description for the Freight Forwarding Sales Executive position at ICAT: Detroit Agency?
Company Description ICAT: Detroit Agency delivers specialized domestic and international logistics solutions for organizations operating in high-pressure environments where timing and compliance are critical. Backed by the global ICAT Network and a worldwide partner base, the agency supports manufacturers, automotive suppliers, defense contractors, technology companies, and other high-value industries across air, ocean, ground, expedited, project cargo, and cross-border freight. The team manages complex transportation challenges, including time-critical shipments, oversized cargo, and compliance-sensitive international freight, with an emphasis on precision execution, proactive communication, and real-time visibility. Unlike asset-based providers, ICAT: Detroit Agency designs flexible, customized solutions for shipments moving across the state, country, or globe, leveraging deep expertise in international forwarding, customs and trade compliance, and specialized transportation. Companies choose ICAT: Detroit Agency when reliable delivery and operational excellence are essential.
Role Description The Freight Forwarding Sales Executive is a full-time, hybrid role based in Taylor, MI, with flexibility for some work from home. This role is responsible for developing new business and growing existing accounts by promoting ICAT: Detroit Agency’s domestic and international freight solutions, including air, ocean, ground, expedited, and project cargo services. Day-to-day activities include prospecting and qualifying leads, conducting customer visits and virtual meetings, preparing and presenting pricing proposals, and negotiating contracts in alignment with company guidelines. The Sales Executive collaborates closely with operations and customer service teams to ensure accurate routing, competitive rates, and high-quality service delivery, while maintaining detailed records in CRM systems. The role also involves monitoring market trends, participating in industry events, and providing regular sales forecasts and performance updates to leadership.
Qualifications
- Demonstrated expertise in Freight Forwarding and Freight Transportation, with the ability to explain multimodal logistics solutions to prospective and existing customers.
- Strong knowledge of Forwarding and Export processes, including documentation, compliance requirements, and international trade considerations.
- Proven Customer Service skills, with a focus on responsiveness, clear communication, and building long-term client relationships.
- Track record of success in B2B sales or account management within logistics, transportation, or a related industry.
- Ability to interpret customer requirements and design tailored freight solutions that balance service, cost, and transit time.
- Comfort using CRM tools, Microsoft Office, and digital communication platforms to manage pipelines, proposals, and customer interactions.
- Strong analytical, negotiation, and problem-solving abilities, with attention to detail and commitment to accuracy.
- Ability to work effectively in a hybrid environment, collaborating with onsite and remote team members and traveling to customer locations as needed.
- Relevant education in business, supply