What are the responsibilities and job description for the Scheduling Coordinator position at iCare Health Solutions?
Description
Responsible for coordinating and scheduling patients for services at various ophthalmology and optometry practices in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practice.
Essential Functions
Receive inbound patient calls in a high-volume call center environment.
Schedule patient with the appropriate provider based on need/issue.
Utilize various systems to determine appointment availability and schedule the appropriate appointment.
Collect all relevant patient demographic information including insurance coverage, patient medical history, etc.
Educate patients on referral process and arrange for any diagnostic testing.
Leverage fundamental knowledge and understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care.
Maintain patient confidentiality and the privacy of health information.
Other duties and responsibilities as assigned by management.
Requirements
Job Specifications
Typically has the following skills or abilities:
2 years of experience in healthcare or a related field
Strong customer orientation and servicing skills
Consistently displays professionalism and positive rapport with fellow employees
Demonstrated initiative in accomplishing goals
Excellent interpersonal skills to interact with patients over the phone in an energetic and empathetic manner
Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously
Detail-oriented and well-organized
Excellent verbal and written communication skills
Ability to work with a variety of system applications
Bilingual English and Spanish required
Preferred Skills
Experience with NextGen
Working Conditions
The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.
Salary : $16 - $18