Outreach Specialist

The Outreach Specialist is an integral part of the Care Management team. Some of the core functions of this position are to locate, educate, engage, and consent new patients referred to Health Homes.  Duties include, but are not limited to: face to face contact with adults struggling with mental health, substance use, chronic physical issues and/or social determinants of health, in accordance with Adult Health Home policies. The Outreach Specialist adheres to and promotes the philosophy and missions of the company by performing the following duties and responsibilities.

Duties & Responsibilities:

• Conducts electronic, phone, mail and in-person outreach to search for, locate and engage consumers. 
• Conducts calls to engage prospective clients in a discussion around Health Home program benefits and enrollment. 
• Conducts home visits. 
• Reports to the Outreach Supervisor.  Works with the Outreach Supervisor to schedule appointments to enroll prospective clients into the Health Home program.  
• In collaboration with other care management staff, helps members identify and participate in community-based activities/resources that support their physical or behavioral health as part of their individual care plan.  
• Assists clients with scheduling appointments as requested by the Outreach Team or Adult Care Coordinators.  
• Completes detailed written records of contact with clients in a timely manner utilizing electronic record systems.  
• Participates in team meetings and report any issues affecting compliance, engagement and enrollment. 
• Completes Assessments and or Eligibility Documentation needed for Enrollment in the program. 
• Supports the Adult Health Home program by holding a caseload if necessary to meet the needs of the program and support Adult Care Coordinators.  
• Supports Outreach and Engagement with community events and / or referral sites. 
• Achieves an engagement rate comparable or above industry standard.
• Other duties may be required, on an as needed basis.

 Education/Experience: 

• Bachelor’s Degree in Human Services, Social Services, Psychology or related field is required. 
• Minimum of 2 years of relevant, related experience in the field is required. 
• NYS Driver's License is required.