Street Outreach Supervisor

The Street Outreach Worker Supervisor  is responsible for oversight of the Street Outreach Team performing street outreach to the homeless in Utica, Rome, and elsewhere in Oneida County. The street outreach team is responsible for identifying homeless persons and families in unsheltered situations (cars, streets, abandoned buildings, out in the woods, etc.) as well as homeless persons and families who present at Oneida County Department of Social Services or at local homeless shelters or soup kitchens. The purpose of the Street Outreach Supervisor  is direct oversight and assistance to  the Street Outreach Team as they engage homeless persons and families to build trusting relationships that will provide a foundation for seeking and accepting services that will allow them to become independent and permanently housed. The Outreach Worker Supervisor will provide support to the team and work closely with the Housing Program Manager to ensure successful operation of the program. 

Duties and Responsibilities:  

• Conduct mobile outreach and create client service engagement opportunities for homeless individuals and families on the streets in absence of other Street Outreach workers
• Responsible for directing the team as they conduct crisis response and intervention, shelter referrals, and linking families with the appropriate destination for continued services, including referral to and/or enrollment in the CoC’s Coordinated Entry System and linking individuals and families with the appropriate level of housing and services.
• Collaborates and acts as liaison with other homeless services providers and community resources to facilitate access to the continuum of community services including, basic needs, food, clothing, shelter, hygiene, and laundry; housing assistance; substance abuse education and treatment;
• Ensures accurate data entry in both internal electronic health record and external database systems.
• Provides support and guidance as the team assists clients in obtaining housing readiness documentation such as ID, social security card and income verification.
• Ensures the team is maintaining complete client records, daily activity logs, mileage logs, and other reports as directed.
• Attend team meetings, case conferences, training workshops and community meetings as needed.
• Work in close partnership with the Mohawk Valley Housing and Homeless Coalition Planning Office. This includes participating actively in Mohawk Valley Housing and Homeless Assistance Coalition Plenary Meetings and assisting with the annual HUD Point-In-Time count.
• Assist with screening of potential program participants for Rapid Re-housing programs which may include VI--SPDAT.
• Ensures that the team is trained and  follows safety protocols for community street outreach.
• Completes all reporting requirements in a timely manner and in accordance with all contract requirements. 

Education/Experience:

• Bachelor's Degree in Social Work with a year or more working experience in a human service field or related field or an Associate Degree in a human service field.
• 2 or more years of social services experience working with persons and families who are homeless or who have experienced homelessness or a high school diploma/GED and 5 years experience working with persons and families who are homeless or who have experienced homelessness.
• A valid NYS Driver's License is required.